Difference between revisions of "PEC-IWD/Current/Administrator/IWDTestProvision"
From Genesys Documentation
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{{ArticleUnstructured | {{ArticleUnstructured | ||
− | | | + | |Standalone=No |
− | |DisplayName=Test | + | |DisplayName=Test IWD provisioning |
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|TocName=Test IWD provisioning | |TocName=Test IWD provisioning | ||
|Tags=BestPractices | |Tags=BestPractices | ||
|Dimension=Journey | |Dimension=Journey | ||
− | |Context= | + | |Context=Create an end-to-end test of your IWD provisioning setup in conjunction with the supplied CIWD Designer sample application. |
}} | }} | ||
<br /> | <br /> | ||
− | #Create an interaction with this cURL command that will set the | + | #Create an interaction with this cURL command that will set the work item's activation time to three minutes in the future. |
#: | #: | ||
#:<source lang="curl"> | #:<source lang="curl"> | ||
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}' | }' | ||
</source> | </source> | ||
− | #Check that the interaction appears in real time reporting by creating | + | #Check that the interaction appears in real time reporting by creating IWD Queue Activity and IWD Agent Activity widgets based on the Genesys-supplied widget templates. |
− | #Check that the interaction appears as expected in | + | #Check that the interaction appears as expected in Workload Manager. |
− | ##In the | + | ##In the Workload Manager '''Universal Queue''' tab, check Search, filter and modify work items. |
− | ##In the | + | ##In the Workload Manager '''Dashboards''' tab, check Category-based graphs and statistics. |
− | ##In the | + | ##In the Workload Manager '''Configuration''' tab, check the configuration of Category tree, Priority and Endpoints. |
− | #Check | + | #Check work item routing to an agent. |
#Login workspace employee #1 with the following skill profile: | #Login workspace employee #1 with the following skill profile: | ||
#*<tt>GSYS_skill_1 > 5</tt> | #*<tt>GSYS_skill_1 > 5</tt> | ||
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#*<tt>GSYS_skill_3 > 2</tt> | #*<tt>GSYS_skill_3 > 2</tt> | ||
#Make employee #1 ready. | #Make employee #1 ready. | ||
− | #Three minutes after receipt, the | + | #Three minutes after receipt, the work item should be routed to employee #1. |
− | #Open the | + | #Open the work item. |
− | #Disposition the | + | #Disposition the work item. |
− | #View the transfer in real time reporting by using the | + | #View the transfer in real time reporting by using the IWD Queue Activity and IWD Agent Activity templates described above. |
#Wait for 15 minutes. | #Wait for 15 minutes. | ||
− | #Check the Genesys CX Insights for | + | #Check the Genesys CX Insights for IWD reports. |
Latest revision as of 16:44, March 31, 2021
This topic is part of the manual Intelligent Workload Distribution Administrator's Guide for version Current of Intelligent Workload Distribution.
Create an end-to-end test of your IWD provisioning setup in conjunction with the supplied CIWD Designer sample application.
Related documentation:
- Create an interaction with this cURL command that will set the work item's activation time to three minutes in the future.
curl --location --request POST 'https://<iwd-host>/iwd/v3/items' \ --header 'Content-Type: application/json' \ --header 'x-api-key: <iwd x-api-key>' \ --data-raw '{ "external_id":"e21c3332-eecd-4f3b-8a7f-c90", "FirstName":"Leonardo123", "LastName":"Doe", "EmailAddress":"Leonardo123@Doe.com", "PhoneNumber": "(925)555-1236499", "activate":"2020-02-18T11:35:03.077Z" //Sample timestamp. Can be set to 3 minutes ahead of current time }'
- Check that the interaction appears in real time reporting by creating IWD Queue Activity and IWD Agent Activity widgets based on the Genesys-supplied widget templates.
- Check that the interaction appears as expected in Workload Manager.
- In the Workload Manager Universal Queue tab, check Search, filter and modify work items.
- In the Workload Manager Dashboards tab, check Category-based graphs and statistics.
- In the Workload Manager Configuration tab, check the configuration of Category tree, Priority and Endpoints.
- Check work item routing to an agent.
- Login workspace employee #1 with the following skill profile:
- GSYS_skill_1 > 5
- GSYS_skill_2 > 2
- GSYS_skill_3 > 2
- Make employee #1 ready.
- Three minutes after receipt, the work item should be routed to employee #1.
- Open the work item.
- Disposition the work item.
- View the transfer in real time reporting by using the IWD Queue Activity and IWD Agent Activity templates described above.
- Wait for 15 minutes.
- Check the Genesys CX Insights for IWD reports.
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