From Genesys Documentation
m (Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2") |
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{{MintyDocsProduct | {{MintyDocsProduct | ||
| − | |displayname= | + | |displayname=Intelligent Workload Distribution |
|previewers=IWDPreview | |previewers=IWDPreview | ||
|contentarea=Multicloud | |contentarea=Multicloud | ||
|landingpage=No | |landingpage=No | ||
| − | |definition= | + | |definition=IWD lets you capture work items, emails , and leads ("work items") from existing enterprise workflow systems and create, monitor and manage a single Universal Queue for your contact center, sorted on business value and prioritized to ensure that the most critical or highest-value work items are distributed to the right resource at the right time, regardless of media type, system or location. |
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Get Started | |Type=Get Started | ||
| − | |Links={{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|display text=How | + | |Links={{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|display text=How iWD works}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Release Notes | |Type=Release Notes | ||
| − | |Links=[https://docs.genesys.com/ | + | |Links=[https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Intelligent_Workload_Distribution intelligent Workload Distribution release notes] |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
| − | |Links='''Provisioning & configuring | + | |Links='''Provisioning & configuring IWD''' |
| − | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDSetup|display text=High-level overview of | + | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDSetup|display text=High-level overview of IWD setup}} |
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDTestProvision}} | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDTestProvision}} | ||
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDRBAC}} | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDRBAC}} | ||
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*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDEndpoints}} | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDEndpoints}} | ||
| − | '''Working with | + | '''Working with work items in Workload Manager''' |
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDGTL}} | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDGTL}} | ||
Revision as of 13:51, April 6, 2021
Click on any of the following to see the documentation for that version:
Get Started
Release Notes
Provisioning & configuring IWD
- High-level overview of IWD setup
- Test IWD provisioning
- Roles and privileges for Workload Manager users
- View Summary
- View, edit, and create Categories and Rules
- View, edit, and create Prioritization schemas
- View, edit, and create Endpoints
- View, edit, and create Genesys Multicloud CX mailboxes
Working with work items in Workload Manager
Private Edition
Find detailed information about how to deploy this service in your environment.
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