PEC-REP/Current/GCXIPEGuide/Upgrade

Learn how to upgrade, rollback or uninstall Genesys Customer Experience Insights (GCXI).

Related documentation:

• How Reporting works
• Suite-level guide
• All services
• Genesys Customer Experience Insights Release Notes

RSS:

• For private edition

Upgrade GCXI

In scenarios where you have previously deployed Genesys CX Insights using Helm, use the instructions in this procedure to upgrade to a newer Genesys CX Insights release.

Prerequisites

Obtain the Helm installation package (IP) before you begin. The Helm IP has a file name in the format gcxi-<release>.tgz, for example gcxi-018.00.tgz.

1. On the Control Plane node, set the current directory to the helm folder, and execute the following command to create a subfolder to differentiate this release from others:

   mkdir helm_<folder>

   where <folder> is the folder in which to extract the Helm package. For example 018.00.

2. Execute the following command to extract the Helm package:

   tar xvzf <helm IP file name> -C helm_<folder>

   where <folder> is the folder you created in the previous step, and <helm IP file name> is the name of the gcxi Helm package you are installing.

   For example:

   mkdir helm_018.00; tar xvzf gcxi-9.0.018.00.tgz -C helm_018.00

3. Execute the following command to remove Ingress:

   helm delete gcxi-nginx -n ingress-nginx

4. From the folder where you deployed the previous release of GCXI using Helm, copy the file values-test.yaml into the new folder.
5. Navigate to the new folder (for example, using the CD command), and execute the following command:

   helm upgrade --debug gcxi-helm gcxi/ --namespace gcxi --create-namespace -f values-test.yaml

6. Execute the following command to configure Ingress:

   helm install --debug --set controller.kind=DaemonSet --set controller.hostNetwork=true --set tcp.34952=gcxi/gcxi:mstr --set tcp.8180=gcxi/gcxi:metrics gcxi-nginx ingress-nginx/ingress-nginx --create-namespace -n ingress-nginx

Rollback GCXI

No rollback procedure is available.

Uninstall GCXI

Complete the following steps to remove GCXI:

1. Execute the following command to remove Ingress:

   helm delete gcxi-nginx -n ingress-nginx

2. Execute the following command to remove GCXI:

   helm uninstall gcxi-helm -n gcxi