Difference between revisions of "PrivateEdition/Current/Operations"

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|version=Internal
 
|version=Internal
 
|manual=Operations
 
|manual=Operations
|defaultform=Form:Article
 
 
|alternateforms=Form:Article, Form:ArticleUnstructured, Form:TaskSummary
 
|alternateforms=Form:Article, Form:ArticleUnstructured, Form:TaskSummary
 
|displayname=Operations
 
|displayname=Operations
 
|topicslist=* -Observability
 
|topicslist=* -Observability
 
** Monitoring Approach
 
** Monitoring Approach
 +
** EnableMonitoringServicesGKE
 
** SystemMetrics
 
** SystemMetrics
** MonitoringServices
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** Summary of monitoring support
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** Sample Prometheus queries
 
** Alerting
 
** Alerting
 
** Grafana configuration
 
** Grafana configuration
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** Sidecar logging
 
** Sidecar logging
 
** RWXlogging
 
** RWXlogging
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** Sample Kibana queries
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** Sample Log Explorer queries
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|defaultform=Form:Article
 
|Auto=Crafted summary table
 
|Auto=Crafted summary table
 
|DisplayName=Operations guide
 
|DisplayName=Operations guide
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|sectionheading=Observability
 
|sectionheading=Observability
 
|description=Learn about your monitoring tools, metrics, and handling alerts.
 
|description=Learn about your monitoring tools, metrics, and handling alerts.
|relatedarticles=*[[Draft:PrivateEdition/Current/Operations/Monitoring Approach|Monitoring overview and approach]]
+
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=Operations|topic=Monitoring_Approach|display text=Monitoring overview and approach}}
*[[Draft:PrivateEdition/Current/Operations/SystemMetrics|System metrics]]
+
*{{Link-SomewhereInThisVersion|manual=Operations|topic=EnableMonitoringServicesGKE|display text=Enabling monitoring in GKE Platform}}
*[[Draft:PrivateEdition/Current/Operations/MonitoringServices|Monitoring your services]]
+
*{{Link-SomewhereInThisVersion|manual=Operations|topic=SystemMetrics|display text=System metrics}}
*[[Draft:PrivateEdition/Current/Operations/Alerting|Handling alerts]]
+
*{{Link-SomewhereInThisVersion|manual=Operations|topic=Summary_of_monitoring_support|display text=Summary of monitoring support}}
*[[Draft:PrivateEdition/Current/Operations/Grafana configuration|Grafana configuration]]
+
*{{Link-SomewhereInThisVersion|manual=Operations|topic=Sample_Prometheus_queries|display text=Sample Prometheus queries}}
*[[Draft:PrivateEdition/Current/Operations/MonitoringDashboardsAPI|Monitoring Dashboards API]]
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*{{Link-SomewhereInThisVersion|manual=Operations|topic=Alerting|display text=Handling alerts}}
 +
*{{Link-SomewhereInThisVersion|manual=Operations|topic=Grafana_configuration|display text=Grafana configuration}}
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*{{Link-SomewhereInThisVersion|manual=Operations|topic=MonitoringDashboardsAPI|display text=Monitoring Dashboards API}}
 
}}{{TSSection
 
}}{{TSSection
 
|sectionheading=Logging
 
|sectionheading=Logging
 
|description=Find out the approaches of logging used by Genesys Multicloud CX services to write log files that contain the important diagnostic information for various issues that may arise.
 
|description=Find out the approaches of logging used by Genesys Multicloud CX services to write log files that contain the important diagnostic information for various issues that may arise.
|relatedarticles=*[[Draft:PrivateEdition/Current/Operations/Logging approaches|Logging overview and approaches]]
+
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=Operations|topic=Logging_approaches|display text=Logging overview and approaches}}
*[[Draft:PrivateEdition/Current/Operations/Structured logging|Kubernetes-supported structured logging]]
+
*{{Link-SomewhereInThisVersion|manual=Operations|topic=Structured_logging|display text=Kubernetes-supported structured logging}}
*[[Draft:PrivateEdition/Current/Operations/Sidecar logging|Sidecar processed logging]]
+
*{{Link-SomewhereInThisVersion|manual=Operations|topic=Sidecar_logging|display text=Sidecar processed logging}}
*[[Draft:PrivateEdition/Current/Operations/RWXlogging|RWX (unstructured) logging]]
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*{{Link-SomewhereInThisVersion|manual=Operations|topic=RWXlogging|display text=RWX (unstructured) logging}}
 +
*{{Link-SomewhereInThisVersion|manual=Operations|topic=Sample_Kibana_queries|display text=Sample Kibana queries}}
 +
*{{Link-SomewhereInThisVersion|manual=Operations|topic=Sample_Log_Explorer_queries|display text=Sample Logs Explorer queries}}
 
}}
 
}}
|product=Draft:PrivateEdition
 
|pagination=no
 
|Notice=EAP
 
|inherit=no
 
 
}}
 
}}

Latest revision as of 19:31, March 12, 2023

The following topics are defined for this manual but are not included in the list of topics: Monitoring your services, Enabling monitoring in OpenShift Container Platform
This manual is for version Current of Genesys Multicloud CX Private Edition.

Learn how to use your own logging and monitoring tools to maintain optimal performance of Genesys Multicloud CX private edition services.

This guide provides the instructions and details for you to use your own logging and monitoring tools for Genesys Multicloud CX private edition services. It provides information on how the cluster administrators, developers, and other users specify how services and pods are monitored in projects. It covers details on how to deploy application alerts and customize them, as required. The guide also explains the logging approaches that the Genesys Multicloud CX private edition services use.

Logging

Find out the approaches of logging used by Genesys Multicloud CX services to write log files that contain the important diagnostic information for various issues that may arise.

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