PEC-REP/Current/GCXIPEGuide/Overview

Learn about Genesys Customer Experience Insights (GCXI) and how it works in Genesys Engage cloud private edition.

Related documentation:

• How Reporting works
• Suite-level guide
• All services
• Genesys Customer Experience Insights Release Notes

RSS:

• For private edition

GCXI provides reports and dashboards that summarize contact center activity. Reports display contact center activity using easy-to-read grids, while dashboards summarize a wider range of information using a variety of visual devices draws. GCXI reports and dashboards enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.

GCXI presents aggregated historical information from Genesys Info Mart or Intelligent Workload Distribution (IWD) Data Mart, and relies on Reporting and analytics Aggregates (RAA) to present Genesys Info Mart data. GCXI is powered by MicroStrategy software and continuously aggregates data.