Difference between revisions of "PEC-IWD/Current/Administrator/IWDRBAC"

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(Published)
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{{ArticleUnstructured
 
{{ArticleUnstructured
 
|Standalone=No
 
|Standalone=No
−
|DisplayName=Roles and privileges for iWD Manager users
+
|DisplayName=Roles and privileges for Workload Manager users
 
|Platform=GenesysEngage-cloud
 
|Platform=GenesysEngage-cloud
−
|TocName=Roles and privileges for iWD Manager users
+
|TocName=Roles and privileges for Workload Manager users
−
|Context=Understand, assign and edit the access privileges of the different iWD Manager users (roles).  Genesys Professional Services configure roles and privileges initially, using the default values described in this page.
+
|Context=Understand, assign and edit the access privileges of the different Workload Manager users (roles).  Genesys Professional Services configure roles and privileges initially, using the default values described in this page.
 
}}
 
}}
 
<br />
 
<br />
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|-
 
|-
 
|
 
|
−
|'''iWD Business User'''
+
|'''IWD Business User'''
−
|'''iWD Supervisor'''
+
|'''IWD Supervisor'''
−
|'''iWD User'''
+
|'''IWD User'''
 
| style="text-align:center;" |'''Notes'''
 
| style="text-align:center;" |'''Notes'''
 
|-
 
|-
−
| colspan="5" style="text-align:center;" |'''Workitems''' ('''Workitems''' tab in iWD Manager)
+
| colspan="5" style="text-align:center;" |'''Work items''' ('''Universal Queue''' tab in Workload Manager)
 
|-
 
|-
−
|iWD.Workitems.canView
+
|iWD.Workitems.canView *
 
| style="text-align:center;" |X
 
| style="text-align:center;" |X
 
| style="text-align:center;" |X
 
| style="text-align:center;" |X
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|Requires iWD.Workitems.Search.canExecute privilege.
 
|Requires iWD.Workitems.Search.canExecute privilege.
 
|-
 
|-
−
|iWD.Workitems.canRead
+
|iWD.Workitems.canRead *
 
| style="text-align:center;" |X
 
| style="text-align:center;" |X
 
| style="text-align:center;" |X
 
| style="text-align:center;" |X
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| style="text-align:center;" |X
 
| style="text-align:center;" |X
 
|
 
|
−
|
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|'''Please confirm'''
 
|-
 
|-
 
|iWD.Workitems.canUpdate
 
|iWD.Workitems.canUpdate
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|
 
|
 
|
 
|
−
|
+
|'''Please confirm'''
 
|-
 
|-
 
|iWD.Workitems.BulkActions.canExecute
 
|iWD.Workitems.BulkActions.canExecute
 
| style="text-align:center;" |X
 
| style="text-align:center;" |X
 
|
 
|
 +
|
 +
|
 +
|-
 +
|iWD.Workitems.Activate.canExecute
 +
| style="text-align:center;" |X
 +
| style="text-align:center;" |X
 
|
 
|
 
|
 
|
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|iWD.Workitems.Export.canExecute
 
|iWD.Workitems.Export.canExecute
 
| style="text-align:center;" |X
 
| style="text-align:center;" |X
−
| style="text-align:center;" |X
+
| style="text-align:center;" |
 
|
 
|
 
|
 
|
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| style="text-align:center;" |X
 
| style="text-align:center;" |X
 
|
 
|
−
|
+
|Only Held work items can be resumed.
 
|-
 
|-
 
|iWD.Workitems.Restart.canExecute
 
|iWD.Workitems.Restart.canExecute
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|
 
|
 
|-
 
|-
−
| colspan="5" style="text-align:center;" |'''Dashboard''' ('''Summary''' tab)
+
| colspan="5" style="text-align:center;" |'''Dashboard''' ('''Dashboards''' tab)
 
|-
 
|-
 
|iWD.Dashboard.canView
 
|iWD.Dashboard.canView
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|-
 
|-
−
| colspan="5" style="text-align:center;" |'''Settings''' ('''Settings''' tab)
+
| colspan="5" style="text-align:center;" |'''Configuration''' ('''Configuration''' tab)
 
|-
 
|-
 
|iWD.Settings.canView
 
|iWD.Settings.canView
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|
 
|
 
|-
 
|-
−
| colspan="5" style="text-align:center;" |'''Settings/Categories'''
+
| colspan="5" style="text-align:center;" |'''Configuration/Categories'''
 
|-
 
|-
 
|iWD.Categories.canView
 
|iWD.Categories.canView
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|
 
|
 
|-
 
|-
−
| colspan="5" style="text-align:center;" |'''Settings/Prioritization'''
+
| colspan="5" style="text-align:center;" |'''Configuration/Prioritization'''
 
|-
 
|-
 
|iWD.Prioritization.canView
 
|iWD.Prioritization.canView
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|
 
|
 
|-
 
|-
−
| colspan="5" style="text-align:center;" |'''Settings/Endpoints'''
+
| colspan="5" style="text-align:center;" |'''Configuration/Endpoints'''
 
|-
 
|-
 
|iWD.Endpoints.canView
 
|iWD.Endpoints.canView
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|
 
|
 
|
 
|
−
<!--|-
+
|-
−
| colspan="5" style="text-align:center;" |'''Settings/Mailboxes'''
+
| colspan="5" style="text-align:center;" |'''Configuration/Mailboxes'''
 
|-
 
|-
 
|iWD.Mailboxes.canView
 
|iWD.Mailboxes.canView
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|-
 
|-
 
|iWD.Mailboxes.canUpdate
 
|iWD.Mailboxes.canUpdate
 +
| style="text-align:center;" |X
 +
| style="text-align:center;" |
 +
|
 +
|Requires iWD.Mailboxes.canRead privilege.
 +
 +
|-
 +
| colspan="5" style="text-align:center;" |'''Filters'''
 +
|-
 +
|iWD.Filters.canView
 +
| style="text-align:center;" |X
 
| style="text-align:center;" |X
 
| style="text-align:center;" |X
 
| style="text-align:center;" |X
 
| style="text-align:center;" |X
 
|
 
|
−
|Requires iWD.Mailboxes.canRead privilege.
+
|-
−
-->
+
|iWD.Filters.canRead
 +
| style="text-align:center;" |X
 +
| style="text-align:center;" |X
 +
| style="text-align:center;" |X
 +
|
 +
|-
 +
|iWD.Filters.canUpdate
 +
| style="text-align:center;" |X
 +
| style="text-align:center;" |X
 +
|
 +
|Requires iWD.Filters.canRead privilege.
 
|}
 
|}
 +
 +
*Read privilege indicates that the user can make a database query.
 +
*View privilege indicates ability to view in the user interface.
 +
*Role definitions:
 +
**'''IWD User''': View-only. No access to edit functions.
 +
**'''IWD Supervisor''': Manages a small team of agents in a business unit. Can make changes to work items.
 +
**'''IWD Business User''': Manages all business specific configuration: Categories, Endpoints, Mailboxes, but not submitter, setup or webhooks.
 +
**'''IWD Administrator''' (not shown above): Genesys Professional Services only.

Revision as of 16:45, March 31, 2021

This topic is part of the manual Intelligent Workload Distribution Administrator's Guide for version Current of Intelligent Workload Distribution.



Understand, assign and edit the access privileges of the different Workload Manager users (roles). Genesys Professional Services configure roles and privileges initially, using the default values described in this page.


Privilege name Roles
IWD Business User IWD Supervisor IWD User Notes
Work items (Universal Queue tab in Workload Manager)
iWD.Workitems.canView * X X X Requires iWD.Workitems.Search.canExecute privilege.
iWD.Workitems.canRead * X X X
iWD.Workitems.canDelete X X Please confirm
iWD.Workitems.canUpdate X X
iWD.Workitems.canCreate X Please confirm
iWD.Workitems.BulkActions.canExecute X
iWD.Workitems.Activate.canExecute X X
iWD.Workitems.Search.canExecute X X X
iWD.Workitems.Export.canExecute X
iWD.Workitems.Hold.canExecute X X
iWD.Workitems.Cancel.canExecute X X
iWD.Workitems.Resume.canExecute X X Only Held work items can be resumed.
iWD.Workitems.Restart.canExecute X X
Dashboard (Dashboards tab)
iWD.Dashboard.canView X X X Requires iWD.Workitems.Search.canExecute privilege.
Configuration (Configuration tab)
iWD.Settings.canView X X X
Configuration/Categories
iWD.Categories.canView X X X Requires iWD.Categories.canRead privilege.
iWD.Categories.canRead X X X
iWD.Categories.canUpdate X
Configuration/Prioritization
iWD.Prioritization.canView X X X Requires iWD.Prioritization.canRead privilege.
iWD.Prioritization.canRead X X X
iWD.Prioritization.canUpdate X
Configuration/Endpoints
iWD.Endpoints.canView X X X Requires iWD.Endpoints.canRead privilege.
iWD.Endpoints.canRead X X X
iWD.Endpoints.canUpdate X
Configuration/Mailboxes
iWD.Mailboxes.canView X X X
iWD.Mailboxes.canRead X X
iWD.Mailboxes.canUpdate X Requires iWD.Mailboxes.canRead privilege.
Filters
iWD.Filters.canView X X X
iWD.Filters.canRead X X X
iWD.Filters.canUpdate X X Requires iWD.Filters.canRead privilege.
  • Read privilege indicates that the user can make a database query.
  • View privilege indicates ability to view in the user interface.
  • Role definitions:
    • IWD User: View-only. No access to edit functions.
    • IWD Supervisor: Manages a small team of agents in a business unit. Can make changes to work items.
    • IWD Business User: Manages all business specific configuration: Categories, Endpoints, Mailboxes, but not submitter, setup or webhooks.
    • IWD Administrator (not shown above): Genesys Professional Services only.
Retrieved from "https://all.docs.genesys.com/PEC-IWD/Current/Administrator/IWDRBAC (2025-06-20 20:40:19)"
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