View source for PEC-IWD/Current/Administrator/IWDTestProvision

{{ArticleUnstructured
|PageType=
|DisplayName=Test iWD provisioning
|Platform=GenesysEngage-onpremises
|TocName=Test IWD provisioning
|Tags=BestPractices
|Dimension=Journey
|Context=How to make an end-to-end test of your iWD provisioning setup in conjunction with the supplied CIWD Designer sample application.
}}
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#Create an interaction with this cURL command that will set the workitem's activation time to three minutes in the future.
#:
#:<source lang="curl">
 curl --location --request POST 'https://<iwd-host>/iwd/v3/items' \
 --header 'Content-Type: application/json' \
 --header 'x-api-key: <iwd x-api-key>' \
 --data-raw '{
 "external_id":"e21c3332-eecd-4f3b-8a7f-c90",
 "FirstName":"Leonardo123",
 "LastName":"Doe",
 "EmailAddress":"Leonardo123@Doe.com",
 "PhoneNumber": "(925)555-1236499",
 "activate":"2020-02-18T11:35:03.077Z"    //Sample timestamp. Can be set to 3 minutes ahead of current time 
 }'
</source>
#Check that the interaction appears in real time reporting by creating iWD Queue Activity and iWD Agent Activity widgets based on the Genesys-supplied widget templates.
#Check that the interaction appears as expected in iWD Manager.
##In the iWD Manager '''Workitems''' tab, check Search, filter and modify workitems.
##In the iWD Manager '''Summary''' tab, check Category-based graphs and statistics.
##In the iWD Manager '''Settings''' tab, check the configuration of Category tree, Priority and Endpoints.
#Check workitem routing to an agent.
#Login workspace employee #1 with the following skill profile:
#*<tt>GSYS_skill_1 > 5</tt>
#*<tt>GSYS_skill_2 > 2</tt>
#*<tt>GSYS_skill_3 > 2</tt>
#Make employee #1 ready.
#Three minutes after receipt, the workitem should be routed to employee #1.
#Open the workitem.
#Disposition the workitem.
#View the transfer in real time reporting by using the iWD Queue Activity and iWD Agent Activity templates described above.
#Wait for 15 minutes.
#Check the Genesys CX Insights for iWD reports.