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Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

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None (95) · Administrator (1)

None (7) · Installation and Windows permissions (5) · How to install the Gplus Adapter (2) · Prerequisites and browser support (2) · How to configure the Gplus Adapter (2) · Real-time Adherence (2)

Other values: ; 'Multiple Adapters' About Gplus Adapter for WFM Activity History Add an Adapter Instance to Configuration Server Add an Adapter Instance to the Configuration Server Adding a Place Group to a Site Adding Annex Data for Virtual Queues & Skills Adding T-Servers and Interaction Servers Amazon Web Service Credentials - S3 Bucket Application Options for Aspect Application Options for NICE-IEX Application Options for Teleopti Application Options for Verint Architecture Aspect Historical Reports Aspect Historical Reports & Real-time Adherence Aspect Only: Adding Agents to a Data Group for Staff Group and APS Reports Before you begin Click-to-call feature Client Configuration Configuration Server Connection Configure Gplus Adapter for WFM Deploy Gplus Adapters for WFM Event Attribute Determiners Generating the Private-Public Key Pair Get started with Gplus Adapter Getting started High availability and disaster recovery Historical Reports How to configure and customize screen pops How to handle a workitem How to handle screen pops in ServiceNow How to make outbound calls How to manage inbound calls Included Files Initial Startup Test Java Virtual Machine Know more about supported features License File Log Files Logging Logging Configuration Logging, FTP and Report Directories Logging, FTP, and Report Directories Managing Windows Service: prunmgr Application Media and Reports Metrics NICE-IEX Historical Reports & Real-time Adherence Non-Campaign Outbound Calls Overview: Outbound Voice Campaigns Overview: Recovery, Restarts, and Reconnects Packages Predictive and Progressive Campaigns Predictive and Progressive with ASM Preview and Push Preview Campaigns Provision Gplus Adapter for WFM Real-Time Adherance Reconnects Recovery Restarts Screen pops Secure File Transfer Problems Server Configuration Setting up Secure File Transfer Solution Control Server Integration Staff Group Logs Teleopti Historical Reports & Real-time Adherence test Test unstructured test2 Testsubtopic Threshold Time Format Time Zone IDs Upgrade or uninstall Gplus Adapter for WFM Verint Historical Reports & Real-time Adherence Windows Installation Script

None (18) · Installation and Windows Permissions (4) · Overview (3) · Teleopti (2) · Historical Reports (2) · Aspect (2) · NICE-IEX (2) · Verint (2)

Other values: ; 'Multiple Adapters' Activity History Adapter configuration Adapter installation Add an Adapter Instance Add an Adapter Instance to Configuration Server Adding a Place Group Adding Annex Data Adding Servers Aspect Only: Adding Agents to a Data Group AWS Credentials - S3 Bucket Click-to-call Client Configuration Configuration Configuration Server Connection Event Attributes Determiners Generating the Private-Public Key Pair Getting started Gplus Adapter basics How to handle a workitem How to handle screen pops in ServiceNow Included Files Initial Startup Test Installation Java Virtual Machine License File Log Files Logging Configuration Logging, FTP and Report Directories Logging, FTP, and Report Directories Make outbound calls Manage inbound calls Managing Windows Service: prunmgr Application Media & Reports Non-Campaign Outbound Calls Packages Predictive & Progressive Campaigns Predictive & Progressive with ASM Prerequisites Prerequisites and browser support Preview & Push Preview Campaigns Real-Time Adherance Real-Time Adherence Reconnects Recovery Required Permissions Restarts RTA Screen pop configuration Screen pops Secure File Transfer Problems Server Configuration Solution Control Server Integration Supported features test test2 Testsubtopic Threshold Time Format Time Zone IDs Upgrade or uninstall Windows Installation Script

None (96)

None (1) · Gplus Adapter for ServiceNow (19) · Gplus Adapter for WFM (76)

None (1) · Admin (13) · Agent (7) · AspectDeployment (5) · Deployment (52) · GAWFMPEGuide (12) · IEXDeployment (5) · Requirements (1)

None (96)

None (96)

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