Drilldown: Article

None (1) · No (64) · Yes (14)

Draft:PEC-IWD (5) · Draft:PEC-Developer (4) · Draft:PEC-Admin (3) · Draft:VM (3) · Draft:Solution (3) · Draft:PEC-REP (3) · PEC-Developer (3) · PEC-IWD (3) · PEC-REP (3) · PEC-Admin (2) · Draft:PEC-DC (2) · GWS (2) · Draft:AUTH (2) · VM (2)

Other values: ; AUTH DES Draft:ContentAdmin Draft:DES Draft:GAWFM Draft:GVP Draft:GWS Draft:IXN Draft:PE-GPR Draft:PEC-AD Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-OU Draft:PrivateEdition Draft:STRMS Draft:System Draft:TLM Draft:UCS Draft:WebRTC Draft:WID GVP IXN PE-GPR PEC-AD PEC-Agent PEC-CAB PEC-DC PEC-Email PEC-OU PrivateEdition STRMS System TLM UCS WebRTC WID

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (1) · No (73) · Yes (5)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Other values: ; Accessibility Agent Assist Applications, roles and permissions Auth Namespace Callback Widget CX Contact Service Overview - WIP Deploy Data Loader on EKS Feature support and known limitations File-based call recording connector Genesys Multicloud CX as an identity provider for Genesys Cloud CX Genesys Multicloud CX Release Management and Communications Genesys Portal application access Getting started with Advanced Chat Log in to Genesys Multicloud CX Lucene query syntax Messenger namespace Outbound namespace Platform / Configuration Server and GWS settings for Designer Prepare for Gmail integration Provision <service_name> Provision Agent Setup Provision CX Contact Provision Digital Channels Provision Email Provision Event Stream Provision GCXI Provision Genesys Authentication Provision Genesys Engagement Service Provision Genesys Voice Platform Provision Genesys Web Services and Applications Provision Gplus Adapter for Salesforce Provision Gplus Adapter for WFM Provision Interaction Server Provision IWD Provision IWD Data Mart Provision RAA Provision Telemetry Service Provision the Tenant Service Provision UCS Provision Voice Microservices Provision WebRTC Provision Workspace Web Edition Set up IWD Tenant Provisioning Voice taxes (United States) Workforce Engagement Management for Genesys Multicloud CX Solution Guide

None (50) · Accessibility (1) · Agent Assist (1) · Callback Widget (2) · Deploy Data Loader on EKS (2) · Feature support (2) · File-based call recording connector (1) · Genesys Portal application access (2) · Getting started with Advanced Chat (2) · IWD Queries (2) · Platform / Configuration Server and GWS settings for Designer (2) · Prepare for Gmail integration (1) · Provision Event Stream (2) · Provision GPA (1) · Provision GWS (2) · Provision WWE (2) · Set up IWD (1) · Voice taxes (2) · Workforce Engagement Management for Genesys Multicloud CX Solution Guide (1)

None (79)

None (5) · Administrator (5) · Agent (2) · Agent Workspace (2) · Callback (2) · Designer (2) · Developer (7) · Digital Channels (3) · Email (2) · Event Stream (1) · Genesys Authentication (3) · Genesys Multicloud CX Private Edition (2) · Genesys Predictive Routing (1) · Genesys Softphone (1) · Genesys Voice Platform (2) · Genesys Web Services and Applications (2) · Gplus Adapter for Salesforce (1) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (7) · Interaction Server (2) · Internal Content Administration (1) · Outbound (CX Contact) (2) · Reporting (6) · Solutions (3) · System-Level Documentation (2) · Telemetry Service (2) · Universal Contact Service (2) · Voice Microservices (4) · WebRTC (2) · Widgets (2)

None (11) · Admin (4) · Administrator (7) · AuthPEGuide (2) · CABPEGuide (2) · CXCPEGuide (2) · DCPEGuide (1) · Deployment (2) · DESPEGuide (2) · EmailPEGuide (2) · GAWFMPEGuide (1) · GCXIPEGuide (4) · GPAPEGuide (1) · GVPPEGuide (2) · GWSPEGuide (3) · IWDDMPEGuide (2) · IWDPEGuide (2) · IXNPEGuide (2) · PEGuide (1) · PulsePEGuide (2) · SCAPI (6) · STRMSPEGuide (2) · TenantPEGuide (2) · TLMPEGuide (2) · UCSPEGuide (2) · VMPEGuide (5) · WebAPIs (1) · WebRTCPEGuide (2) · WWEPEGuide (2)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (78) · BO02 (1)

None (35) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)