Drilldown: Article

None (42) · No (31) · Yes (19)

Draft:PEC-CAB (13) · Draft:VM (43) · PEC-CAB (12) · VM (24)

None (92)

None (58) · No (34)

None (86) · Administrator (5) · Administrator, Developer (1)

None (14) · Architecture (7) · Before you begin (6) · High availability and disaster recovery (4) · Event attributes (3)

Other values: ; About Genesys Engagement Service/Callback About Voice Microservices Agent Assist Agent state and DN events Architecture - Cross-region Architecture - Voice connections Basic call models Call handling and transfer/conference events Call routing events Call treatment events Configure Genesys Engagement Service Configure the Voicemail Service Configure Voice Microservices Consul requirements for Voice services Deploy Deploy Genesys Engagement Service Deploy Voice Microservices Feature support and known limitations Get started Handling user data Holding, transferring, and conferencing Monitoring calls Ports Predictive dialing Provision an API key for GES Provision Genesys Engagement Service Provision the Voicemail Service Provision trunk and softswitch Provision Voice Microservices Redis requirements for Voice services Releasing calls Special cases Upgrade, roll back, or uninstall Genesys Engagement Service Upgrade, roll back, or uninstall Voice Microservices Upgrade, rollback, or uninstall the Voicemail Service Upgrade, rollback, or uninstall Voice Microservices Voice Microservices topics for event streaming Working with queues

None (75) · Agent Assist (1) · Configure the Voicemail Service (2) · Consul requirements for Voice services (2) · Feature support (1) · Provision an API key for GES (1) · Provision the Voicemail Service (2) · Provision trunk and softswitch (1) · Redis requirements for Voice services (1) · Topics (2) · Upgrade, rollback, or uninstall (2) · Upgrade, rollback, or uninstall the Voicemail Service (2)

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Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (1) · Administrator (2) · CABPEGuide (23) · VM (1) · VMEventsandModels (22) · VMPEGuide (43)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (92)

None (70) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)