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Administrator
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DisplayName:
None (3) ·
Set up IWD (3) ·
Prepare for Office 365 integration (2) ·
View, edit, and create Prioritization schemas (2) ·
View, edit, and create Genesys Multicloud CX Email boxes (2) ·
View, edit, and create Endpoints (2) ·
View, edit, and create Categories and Rules (2) ·
View Summary (2) ·
Use Workload Manager (2) ·
Test IWD provisioning (2) ·
Search, display, manage, and update work items (2) ·
Roles and privileges for Workload Manager users (2) ·
Monitor work items and emails (2) ·
Lucene query syntax (2) ·
Configure IWD (2) ·
Integrate IWD with Genesys Workforce Management (WFM) (2) ·
FAQs (2) ·
How IWD works (2)
None (8) ·
Activity History (1) ·
Click-to-Dial (1) ·
Configure Agent UI (1) ·
Configure IWD (2) ·
Configuring SSO (1) ·
Create Service Channel (1) ·
Frequently Asked Questions (2) ·
Gplus Adapter for Salesforce Lightning (v9) (1) ·
Integrate IWD with WFM (2) ·
Integrating Gplus Adapter (1) ·
Intelligent Workload Distribution (2) ·
IWD Queries (2) ·
Manage field codes (1) ·
Manage PII (1) ·
Manage standard responses (1) ·
Media namespace (1) ·
Migrating to Gplus Adapter (v9) (1) ·
Monitor work items and emails (2) ·
Prepare for Gmail integration (1) ·
Prepare for Office 365 integration (2) ·
Roles and privileges for Workload Manager users (2) ·
Screen Pop (1) ·
Search, display, manage, and update work items (2) ·
Set up Email (1) ·
Set up IWD (3) ·
System namespace (1) ·
Test IWD provisioning (2) ·
Use Workload Manager (2) ·
Using Copy and Paste Format for Statistics (1) ·
View and set IWD global options (1) ·
View Summary (2) ·
View, edit, and create Categories and Rules (2) ·
View, edit, and create Endpoints (2) ·
View, edit, and create Genesys Multicloud CX email boxes (2) ·
View, edit, and create Prioritization schemas (2) ·
Voice namespace (1) ·
WFM Configuration Objects (1) ·
WFM Policy Objects (1)
Showing below up to 64 results in range #1 to #64.
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D
- Draft:PEC-Dev/Current/Administrator
- Draft:PEC-Dev/Current/Administrator/MediaNamespace
- Draft:PEC-Dev/Current/Administrator/SystemNamespace
- Draft:PEC-Dev/Current/Administrator/VoiceNamespace
- Draft:PEC-IWD/Current/Administrator
- Draft:PEC-IWD/Current/Administrator/EmailSetup
- Draft:PEC-IWD/Current/Administrator/IWD
- Draft:PEC-IWD/Current/Administrator/IWDCategories
- Draft:PEC-IWD/Current/Administrator/IWDEndpoints
- Draft:PEC-IWD/Current/Administrator/IWDFAQ
- Draft:PEC-IWD/Current/Administrator/IWDGmailMailbox
- Draft:PEC-IWD/Current/Administrator/IWDGTL
- Draft:PEC-IWD/Current/Administrator/IWDIntegrateWFM
- Draft:PEC-IWD/Current/Administrator/IWDMailboxes
- Draft:PEC-IWD/Current/Administrator/IWDManager
- Draft:PEC-IWD/Current/Administrator/IWDMonitor
- Draft:PEC-IWD/Current/Administrator/IWDOfficeMailbox
- Draft:PEC-IWD/Current/Administrator/IWDOptions
- Draft:PEC-IWD/Current/Administrator/IWDPrioritization
- Draft:PEC-IWD/Current/Administrator/IWDQueries
- Draft:PEC-IWD/Current/Administrator/IWDRBAC
- Draft:PEC-IWD/Current/Administrator/IWDSettings
D cont.
- Draft:PEC-IWD/Current/Administrator/IWDSetup
- Draft:PEC-IWD/Current/Administrator/IWDSummary
- Draft:PEC-IWD/Current/Administrator/IWDTaskSummary
- Draft:PEC-IWD/Current/Administrator/IWDTestProvision
- Draft:SF/Current/Administrator/GplusActivityHistory90
- Draft:SF/Current/Administrator/GplusClickToDial90
- Draft:SF/Current/Administrator/GPlusMigration90
- Draft:SF/Current/Administrator/GplusSalesforce
- Draft:SF/Current/Administrator/GPlusSalesforceLightning
- Draft:SF/Current/Administrator/GplusScreenPop90
- Draft:SF/Current/Administrator/GPlusSSO90
- Draft:WFM/8.5.2/Administrator/AboutCfg
- Draft:WFM/8.5.2/Administrator/AboutPol
- Draft:WFM/8.5.2/Administrator/RecStats
P
- PEC-DC/Current/Administrator/About
- PEC-DC/Current/Administrator/APIKeys
- PEC-DC/Current/Administrator/ConfigureAgentUI
- PEC-DC/Current/Administrator/CustomVars
- PEC-DC/Current/Administrator/FieldCodes
- PEC-DC/Current/Administrator/GSEServiceChannel
- PEC-DC/Current/Administrator/PII
- PEC-DC/Current/Administrator/SMSKeywords
P cont.
- PEC-DC/Current/Administrator/StandardResponses
- PEC-DC/Current/Administrator/TenantSettings
- PEC-IWD/Current/Administrator
- PEC-IWD/Current/Administrator/IWD
- PEC-IWD/Current/Administrator/IWDCategories
- PEC-IWD/Current/Administrator/IWDEndpoints
- PEC-IWD/Current/Administrator/IWDFAQ
- PEC-IWD/Current/Administrator/IWDGTL
- PEC-IWD/Current/Administrator/IWDIntegrateWFM
- PEC-IWD/Current/Administrator/IWDMailboxes
- PEC-IWD/Current/Administrator/IWDManager
- PEC-IWD/Current/Administrator/IWDMonitor
- PEC-IWD/Current/Administrator/IWDOfficeMailbox
- PEC-IWD/Current/Administrator/IWDPrioritization
- PEC-IWD/Current/Administrator/IWDQueries
- PEC-IWD/Current/Administrator/IWDRBAC
- PEC-IWD/Current/Administrator/IWDSettings
- PEC-IWD/Current/Administrator/IWDSetup
- PEC-IWD/Current/Administrator/IWDSummary
- PEC-IWD/Current/Administrator/IWDTestProvision