Drilldown: Article

None (1) · No (89) · Yes (10)

Draft:Mixed (22) · Mixed (8) · Draft:PEC-IWD (5) · PEC-IWD (3) · PEC-REP (3) · Draft:PEC-REP (3) · Draft:Solution (3) · DES (2) · Draft:VM (2) · PE-GPR (2) · Draft:PEC-Admin (2) · Draft:DES (2) · GWS (2) · Draft:PEC-GPA (2) · VM (2) · Draft:AUTH (2) · Draft:PE-GPR (2)

Other values: ; AUTH Draft:ContentAdmin Draft:GAWFM Draft:GVP Draft:GWS Draft:IXN Draft:PEC-AD Draft:PEC-CAB Draft:PEC-DC Draft:PEC-Email Draft:PEC-GS Draft:PEC-OU Draft:PrivateEdition Draft:STRMS Draft:System Draft:TLM Draft:UCS Draft:WebRTC GVP IXN PEC-AD PEC-Admin PEC-CAB PEC-Email PEC-GPA PEC-OU PrivateEdition STRMS System TLM UCS User:Tgilchri WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (1) · No (94) · Yes (5)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Historical Reporting / Genesys CX Insights (3)

Other values: ; Accessibility Agent Workspace / Workspace Web Edition (SIP) use case Agentless Outbound Campaigns Applications, roles and permissions Authentication (SSO) Billing Data Server (BDS) on premises Billing Data Service (BDS) on Mixed Mode Billing Data Service (BDS) on Mixed Mode with GVP standalone Chat Bots Deploy Data Loader on EKS Feature support and known limitations File-based call recording connector Generalized Architecture Genesys Designer Genesys Multicloud CX as an identity provider for Genesys Cloud CX Genesys Multicloud CX Email Genesys Multicloud CX Release Management and Communications Genesys Voice Platform (GVP) Inbound Voice with WebRTC and Web Phone Integrating Gplus Adapter in Classic Lucene query syntax Mixed Mode Overview Mixed Mode Suite Level Requirements Mixed Mode Use Cases Outbound Campaigns with Workspace Desktop Edition Outbound CX Contact use case Platform / Configuration Server and GWS settings for Designer Prepare for Gmail integration Provision <service_name> Provision Agent Setup Provision CX Contact Provision Digital Channels Provision Email Provision Event Stream Provision GCXI Provision Genesys Authentication Provision Genesys Engagement Service Provision Genesys Voice Platform Provision Genesys Web Services and Applications Provision Gplus Adapter for Salesforce Provision Gplus Adapter for WFM Provision Interaction Server Provision IWD Provision IWD Data Mart Provision RAA Provision Telemetry Service Provision the Tenant Service Provision UCS Provision Voice Microservices Provision WebRTC Provision Workspace Web Edition Routing scenarios using GPR Set up IWD Tenant Provisioning TLS for Genesys Engage Servers Voice Bots Voice taxes (United States) Web Real-Time Communication (WebRTC) Agents use case Workforce Engagement Management for Genesys Multicloud CX Solution Guide Workspace Web Edition with eServices digital channels Workspace Web Edition with Genesys Digital Channels

None (41) · Reporting (3) · Integrating Gplus Adapter in Classic (2) · Workspace Web Edition (2) · WebRTC agents (2) · Voice taxes (2) · Use Cases (2) · TLS (2) · Suite Level Requirements (2) · Routing scenarios using GPR (2) · Provision WWE (2) · Provision GWS (2) · Provision Event Stream (2) · Overview (2) · IWD Queries (2) · Platform / Configuration Server and GWS settings for Designer (2) · Feature support (2) · General Architecture (2) · Deploy Data Loader on EKS (2) · Genesys Multicloud CX Email (2)

Other values: ; Accessibility Agentless Authentication BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Chat Bots CX Contact Designer Digital Channels File-based call recording connector GVP Prepare for Gmail integration Provision GPA Set up IWD Voice Bots WDE WebRTC and Web Phone Workforce Engagement Management for Genesys Multicloud CX Solution Guide WWE with eServices

None (100)

None (23) · Administrator (3) · Agent folder (1) · Agent Workspace (2) · Callback (2) · Designer (4) · Digital Channels (1) · Email (2) · Event Stream (1) · Genesys Authentication (3) · Genesys Multicloud CX Mixed Mode (12) · Genesys Multicloud CX Private Edition (2) · Genesys Predictive Routing (3) · Genesys Softphone (1) · Genesys Voice Platform (2) · Genesys Web Services and Applications (2) · Gplus Adapter for Salesforce (3) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (7) · Interaction Server (2) · Internal Content Administration (1) · Outbound (CX Contact) (2) · Reporting (6) · Solutions (3) · System-Level Documentation (2) · Telemetry Service (2) · Universal Contact Service (2) · Voice Microservices (3) · WebRTC (2)

None (8) · Admin (2) · Administrator (7) · AuthPEGuide (2) · CABPEGuide (2) · CXCPEGuide (2) · DCPEGuide (1) · Deployment (34) · Designer (2) · DESPEGuide (2) · EmailPEGuide (2) · GAWFMPEGuide (1) · GCXIPEGuide (4) · GPAPEGuide (1) · GVPPEGuide (2) · GWSPEGuide (3) · IWDDMPEGuide (2) · IWDPEGuide (2) · IXNPEGuide (2) · PEGuide (1) · PulsePEGuide (2) · STRMSPEGuide (2) · TenantPEGuide (2) · TLMPEGuide (2) · UCSPEGuide (2) · VMPEGuide (4) · WebRTCPEGuide (2) · WWEPEGuide (2)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (99) · BO02 (1)

None (56) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)