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Article > Platform :
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GenesysEngage-onpremises, PureConnect, GenesysCloud or
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None (18) ·
About Genesys Info Mart (2) ·
Access and supported channels (2) ·
Activity History for interactions (2) ·
Adapter basics (2) ·
After Call Work Timer (2) ·
Alternative formats for PE metrics (1) ·
Architecture (2) ·
Before you begin GCA deployment (2) ·
Before you begin GIM deployment (2) ·
Before you begin GSP deployment (2) ·
Configure (1) ·
Configure GCA (2) ·
Configure GIM (2) ·
Configure GSP (2) ·
Database considerations (1) ·
Deploy (1) ·
Deploy GIM (GIM) (2) ·
Deploy GIM Config Adapter (GCA) (2) ·
Deploy GIM Stream Processor (GSP) (2) ·
Features and functionality (1) ·
GIM configuration options (2) ·
Gplus Adapter for Microsoft Dynamics 365 (2) ·
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Help for Article Topics (1) ·
High availability and disaster recovery (2) ·
How to handle outbound calls (2) ·
How to manage inbound calls (2) ·
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Outbound contact data (1) ·
Overview (1) ·
Performance Tracker (2) ·
Ports (1) ·
The click-to-call feature (2) ·
Upgrade, roll back, or uninstall Genesys Info Mart (2) ·
User data (1) ·
What are screen pops? (2)
None (3) ·
Agent Desktop (1) ·
Agent Workspace (1) ·
Genesys Agent Assist (2) ·
Gplus Adapter for Microsoft Dynamics 365 (21) ·
Gplus Adapter for Salesforce (2) ·
Gplus Adapter for ServiceNow (2) ·
Gplus Adapter for Siebel CRM (4) ·
Internal Content Administration (2) ·
Reporting (40) ·
Workforce Management (2)
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- Draft:ContentAdmin/Internal/Agent
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- Draft:GAMD/Current/Agent
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- Draft:PEC-REP/Current/GIMPEGuide/ConfigureGIM
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D cont.
- Draft:PEC-REP/Current/GIMPEGuide/Deploy
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- Draft:PEC-WFM/Current/Agent
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- GAMD/Current/Agent/Performance
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- GASL/8.5/Agent
- GASL/8.5/Agent/ACWtimer
- GASN/Current/Agent
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- PEC-AD/Current/Agent
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- PEC-REP/Current/GIMPEGuide
- PEC-REP/Current/GIMPEGuide/ArchitectureMain
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- PEC-REP/Current/GIMPEGuide/ConfigureGIM
- PEC-REP/Current/GIMPEGuide/ConfigureGSP
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- PEC-REP/Current/GIMPEGuide/GIMConfigOptions
- PEC-REP/Current/GIMPEGuide/GSPConfigOptions
- PEC-REP/Current/GIMPEGuide/HADR
- PEC-REP/Current/GIMPEGuide/Observability
- PEC-REP/Current/GIMPEGuide/Overview
- PEC-REP/Current/GIMPEGuide/PlanningGCA
- PEC-REP/Current/GIMPEGuide/PlanningGIM
- PEC-REP/Current/GIMPEGuide/PlanningGSP
- PEC-REP/Current/GIMPEGuide/Upgrade
- PEC-WFM/Current/Agent