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Article > productshort: PE-GPR & Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or Other & Role: None

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Standalone:
No (53) · Yes (1)
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ComingSoon:
None (5) · No (49)
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DisplayName:
What you can monitor (2) · Agent Variance report (2) · View uploaded datasets (2) · View the Customer Profile schema (2) · View the Agent Profile schema (2) · View model accuracy (2) · View KPI outcome (2) · Create and update predictors (2) · Monitor predictor feature coverage (2) · How to configure score expressions (2) · Feature Analysis report (2) · Upload interaction and other data (2)
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What you can monitor (2) · Agent Variance report (2) · View uploaded datasets (2) · View the Customer Profile schema (2) · View the Agent Profile schema (2) · View model accuracy (2) · View KPI outcome (2) · Create and update predictors (2) · Monitor predictor feature coverage (2) · How to configure score expressions (2) · Feature Analysis report (2) · Upload interaction and other data (2)
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Dimension:
None (48) · GPR Data Upload (1) · GPRAnalysis (2) · GPRDataUpload (3)
Product:
None (1) · Genesys Predictive Routing (53)
Manual:
None (1) · Deployment (13) · Help (40)
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None (53) · GPR Core Platform (1)
UseCase:
None (54)
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None (54)

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