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Article > productshort : Draft:PEC-WFM or PE-GPR & Platform : GenesysEngage-onpremises or GenesysEngage-onpremises, PureConnect, GenesysCloud or PureConnect or Other & Role : Administrator, Developer or None

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Standalone:
None (14) · No (174) · Yes (3)
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DisplayName:
Logging in and out (5) · Getting started (5) · Viewing exception totals (2) · How to configure score expressions (2) · How autogranting works (2) · Trading (2) · Feature Analysis report (2) · Upload interaction and other data (2) · Create and update predictors (2) · View KPI outcome (2) · View model accuracy (2) · View the Agent Profile schema (2) · View the Customer Profile schema (2) · View uploaded datasets (2) · Overview (2) · What you can monitor (2) · Monitor predictor feature coverage (2) · Multi-site trading (2) · Agent Variance report (2) · WFM Primers (2)
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Logging in and out (5) · Getting started (5) · How autogranting works (2) · Multi-site trading (2) · View the Agent Profile schema (2) · View the Customer Profile schema (2) · View uploaded datasets (2) · Viewing exception totals (2) · Upload interaction and other data (2) · Trading (2) · Monitor predictor feature coverage (2) · Feature Analysis report (2) · View KPI outcome (2) · Create and update predictors (2) · How to configure score expressions (2) · Overview (2) · Agent Variance report (2) · WFM Primers (2) · What you can monitor (2) · View model accuracy (2)
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None (185) · GPR Data Upload (1) · GPRAnalysis (2) · GPRDataUpload (3)
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None (1) · Genesys Predictive Routing (53) · Workforce Management (137)
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None (3) · Administrator (8) · Agent (6) · Deployment (13) · ETLRef (1) · Help (40) · Super (33) · Supervisor (66) · SupervisorHelp (21)
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None (190) · GPR Core Platform (1)
UseCase:
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