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Article > Platform : GenesysEngage-cloud or PrivateEdition & TocName : Agent State Details Report or Callback reports or Customer summary or None & UseCase: None

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Standalone:
None (22) · No (70) · Yes (14)
productshort:
DC (2) · Draft:ContentAdmin (4) · Draft:DC (1) · Draft:GAA (3) · Draft:GAMD (4) · Draft:GAWFM (2) · Draft:GDL (12) · Draft:PEC-AS (1) · Draft:PEC-CDDS (1) · Draft:PEC-DC (1) · Draft:PEC-Dev (3) · Draft:PEC-GS (1) · Draft:PEC-REC (1) · Draft:PEC-REP (28) · Draft:PEC-SF (1) · Draft:PEC-WFM (2) · Draft:Sizing (2) · GDL (12) · PEC-AS (1) · PEC-CDDS (1) · PEC-DC (1) · PEC-GS (1) · PEC-REC (1) · PEC-REP (18) · PEC-WFM (1) · UseCases (1)
Platform: (Click arrow to add another value)
ComingSoon:
None (51) · No (55)
Role:
None (62) · Administrator (4) · Administrator, Agent, Supervisor (2) · Administrator, Supervisor (32) · Agent (1) · Agent, Supervisor (2) · Developer (1) · Supervisor (2)
DisplayName:
Agent State Details Report (9) · Callback reports (7) · Weekly Self Service Containment Dashboard (4) · Weekly Queue Summary Dashboard (4) · Weekly Business Attribute Dashboard (4) · Weekly Agent Group Utilization Dashboard (4) · Weekly Agent Group Performance Dashboard (4) · Pre-configure tenant objects (4)
Other values:
TocName: (Click arrow to add another value)
Dimension:
None (102) · deploydigital (4)
Product:
None (3) · Agent Setup (2) · Cloud Data Download Service (2) · Digital Channels (5) · Genesys Agent Assist (3) · Genesys Data Layer (24) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Sizing Information (2) · Genesys Softphone (2) · Genesys Use Cases (1) · Gplus Adapter for Microsoft Dynamics 365 (4) · Gplus Adapter for WFM (2) · Internal Content Administration (4) · Reporting (46) · Success Factors for Genesys Multicloud CX (1) · Workforce Management (3)
Manual:
None (15) · Admin (4) · Agent (5) · AspectDeployment (1) · ContentAreaDashboard (2) · CX Insights (3) · DCPEGuide (2) · Deployment (28) · DevConsole (1) · GCXI (2) · GIMPEGuide (1) · II (2) · PDMLibraryGIM (1) · ReleaseNote (2) · RPRT (32) · RT (2) · Test (1) · User (2)
Application:
None (66) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Pulse Reporting (2) · Reporting GCXI (2) · Reporting, Reporting GCXI (30) · Workforce Administration, Workforce Management (2)
UseCase: (Click arrow to add another value)
PEPageType:
None (106)

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