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Article > Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GeneysyEngage_cloud or PrivateEdition or PureConnect, GenesysEngage-cloud or Other & Dimension: None & Product: Genesys Predictive Routing

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Routing Scenarios Using GPR (4) · View model accuracy (4) · View KPI outcome (4) · The Settings menu (4) · Create and update users and roles (4) · View uploaded datasets (3) · Agent Variance report (3) · Monitor predictor feature coverage (3) · How to configure score expressions (3) · How Does GPR Score Agents? (3) · Feature Analysis report (3) · Upload interaction and other data (3) · View the Agent Profile schema (3) · Create and update predictors (3) · View the Customer Profile schema (3)
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