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Article > ComingSoon: No & Product : Agent Workspace or Genesys Predictive Routing or Genesys Recording, Quality Management, and Speech Analytics or Gplus Adapter for WFM or Intelligent Workload Distribution

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Standalone:
None (7) · No (345) · Yes (19)
productshort:
Draft:GAWFM (13) · Draft:PE-GPR (51) · Draft:PEC-AD (36) · Draft:PEC-IWD (23) · Draft:PEC-REC (87) · PE-GPR (56) · PEC-AD (34) · PEC-IWD (22) · PEC-REC (49)
Platform:
None (62) · GenesysEngage-cloud (266) · GenesysEngage-onpremises (41) · GenesysEngage_cloud (2)
ComingSoon: (Click arrow to add another value)
Role:
None (162) · Administrator (133) · Administrator, Agent, Supervisor (4) · Administrator, Developer (2) · Administrator, Reviewer (2) · Agent (2) · Agent, Supervisor (56) · Staff (8) · Supervisor (2)
DisplayName:
Create and update users and roles (4) · Agent Assist tab (4) · The Settings menu (4) · What is an interaction (4) · View model accuracy (4) · View KPI outcome (4)
Other values:
TocName:
None (42) · What is an interaction (4) · Upgrade, rollback, or uninstall (4) · View KPI outcome (4) · Create and update users and roles (4) · The Settings menu (4) · View model accuracy (4)
Other values:
Dimension:
None (355) · ADResponse (4) · ADResponses (2) · GPR Data Upload (2) · GPRDataUpload (4) · Journey (4)
Product: (Click arrow to add another value)
Manual:
None (11) · Admin (35) · Administrator (34) · Agent (58) · AspectDeployment (4) · deploy (3) · Deployment (33) · Developers (2) · GAWFMPEGuide (6) · Help (72) · IWDDMPEGuide (8) · IWDPEGuide (9) · Supervisor (2) · User (88) · WWEPEGuide (6)
Application:
None (246) · Agent Setup, Platform Administration (2) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer, Outbound (2) · GPR Core Platform (2) · intelligent Workload Distribution (2) · Recording (115)
UseCase:
None (362) · BO02 (3) · BO02, BO03 (2) · CE01 (2) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (346) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (7) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (7) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (7)

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