Before you begin

Limitations and assumptions

The common Authentication Service must be deployed prior to the Web Services and Applications deployment.

You can download your GWS Helm charts from JFrog using your credentials.

For information about downloading Genesys Helm charts from JFrog Edge, see the suite-level documentation: Downloading your Genesys Multicloud CX containers.

Name	Version	Purpose	Shared/Dedicated
Elasticsearch	7.x	Text Searching & Indexing	Shared is Ok
Redis	6.x	Caching and Streaming service	Shared is Ok
Consul	1.8	Service Discovery	Shared Consul instance must be used to support tenant discovery
Postgres	11.x	Relational DB	Shared is Ok

All services are part of the platform list, and can be either dedicated or shared depending on deployment.

Redis server must run in cluster mode. Standalone mode is not supported.
Elasticsearch server requires additional options configured on each node for proper work of the "GWS Datacollector Service" component:
action.auto_create_index: false thread_pool.write.queue_size: -1

All third party servers can be shared with other Genesys solutions.

However, Postges, Redis, and Elasticsearch can also be installed as dedicated for GWS. In that case, the minimal requirements are:

There are no specific storage requirements.

You can use any of the following browsers for UIs:

Genesys Web Services and Applications (GWS) must be deployed along with Agent Setup and after Genesys Authentication is deployed.