User contributions

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• 16:32, June 28, 2022 (diff | hist) . . (+918)‎ . . N PEC-REP/Current/GCXIMCPRG/Predictive RoutingAttributes ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Predictive Routing Attributes |Context=Attributes that you can use to build Predictive Routing-related reports. }} {{GCXI_Attributes_D...") (current)
• 16:32, June 28, 2022 (diff | hist) . . (+1,240)‎ . . N PEC-REP/Current/GCXIMCPRG/Predictive Routing ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Predictive Routing folder |Context=Objects that you can use to organize and filter data describing the performance and effect of Genes...") (current)
• 16:32, June 28, 2022 (diff | hist) . . (+924)‎ . . N PEC-REP/Current/GCXIMCPRG/Outbound ContactMetrics ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Outbound Contact Metrics |Context=Metrics that you can use to build outbound-related reports. }} {{GCXI_Metrics_Display |intro=The Ou...") (current)
• 16:32, June 28, 2022 (diff | hist) . . (+880)‎ . . N PEC-REP/Current/GCXIMCPRG/Outbound ContactAttributes ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Outbound Contact Attributes |Context=Attributes that you can use to build outbound-related reports. }} {{GCXI_Attributes_Display |intr...") (current)
• 16:32, June 28, 2022 (diff | hist) . . (+1,317)‎ . . N PEC-REP/Current/GCXIMCPRG/Outbound Contact ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Outbound Contact folder |Context=Objects that you can use to organize and filter data describing agent handling of contact center inte...") (current)
• 16:32, June 28, 2022 (diff | hist) . . (+910)‎ . . N PEC-REP/Current/GCXIMCPRG/IWDMetrics ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=IWD Metrics |Context=Metrics that you can use to build reports based on IWD data. }} {{GCXI_Metrics_Display |intro=The iWD folder cont...") (current)
• 16:32, June 28, 2022 (diff | hist) . . (+874)‎ . . N PEC-REP/Current/GCXIMCPRG/IWDAttributes ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=iWD Attributes |Context=Attributes that you can use to build reports based on IWD data. }} {{GCXI_Attributes_Display |intro=The iWD ro...") (current)
• 16:32, June 28, 2022 (diff | hist) . . (+880)‎ . . N PEC-REP/Current/GCXIMCPRG/IWD ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=iWD folder |Context=Build agent-related reports based on data from Intelligent Workload Distribution (IWD). }} ==iWD folder and subfol...") (current)
• 16:32, June 28, 2022 (diff | hist) . . (+9,383)‎ . . N PEC-REP/Current/GCXIMCPRG/HRCXIAdtnlRes ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=More resources |Context=Links to additional resources related to GCXI. }} =More Resources= <onlyinclude> {{NoteFormat|Use this documen...") (current)
• 16:32, June 28, 2022 (diff | hist) . . (+10,995)‎ . . N PEC-REP/Current/GCXIMCPRG/HRCXIAboutProjects ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=About Genesys CX Insights Projects |Context=Learn about Genesys CX Insights ''projects''. }} {{NoteFormat|This document applies to '''...")
• 16:32, June 28, 2022 (diff | hist) . . (+930)‎ . . N PEC-REP/Current/GCXIMCPRG/DetailMetrics ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Detail Metrics |Context=Metrics that you can use to build detail reports. }} {{GCXI_Metrics_Display |intro=The Detail folder contains...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+886)‎ . . N PEC-REP/Current/GCXIMCPRG/DetailAttributes ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Detail Attributes |Context=Attributes that you can use to build detail reports. }} {{GCXI_Attributes_Display |intro=The Detail folder...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+1,068)‎ . . N PEC-REP/Current/GCXIMCPRG/Detail ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Detail folder |Context=Objects that you can use to organize and filter detail information from Genesys Info Mart. }} ==Detail folder a...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+902)‎ . . N PEC-REP/Current/GCXIMCPRG/DesignerMetrics ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Designer Metrics |Context=Metrics that you can use to build IVR-related reports. }} {{GCXI_Metrics_Display |intro=The Designer folder...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+859)‎ . . N PEC-REP/Current/GCXIMCPRG/DesignerAttributes ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Designer Attributes |Context=Attributes that you can use to build IVR-related reports. }} {{GCXI_Attributes_Display |intro=The Designe...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+1,352)‎ . . N PEC-REP/Current/GCXIMCPRG/Designer ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Designer folder |Context=Objects that you can use to organize and filter information about Interactive-Voice-Response (IVR) usage in y...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+741)‎ . . N PEC-REP/Current/GCXIMCPRG/Co-browseMetrics ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Co-browse Metrics |Context=Metrics that you can use to build co-browse-related reports. }} The Co-browse folder contains numerous metr...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+868)‎ . . N PEC-REP/Current/GCXIMCPRG/Co-browseAttributes ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Co-browse Attributes |Context=Attributes that you can use to build co-browse-related reports. }} {{GCXI_Attributes_Display |intro=The...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+1,152)‎ . . N PEC-REP/Current/GCXIMCPRG/Co-browse ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Co-browse folder |Context=Objects that you can use to organize and filter data related to agent handling of contact center interaction...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+892)‎ . . N PEC-REP/Current/GCXIMCPRG/ChatMetrics ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Chat Metrics |Context=Metrics that you can use to build chat-related reports. }} {{GCXI_Metrics_Display |intro=The Chat folder contain...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+849)‎ . . N PEC-REP/Current/GCXIMCPRG/ChatAttributes ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Chat Attributes |Context=Attributes that you can use to build chat-related reports. }} {{GCXI_Attributes_Display |intro=The Chat folde...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+1,148)‎ . . N PEC-REP/Current/GCXIMCPRG/Chat ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Chat folder |Context=Objects that you can use to organize and filter chat-related data from Genesys Info Mart. }} ==Chat folder and su...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+908)‎ . . N PEC-REP/Current/GCXIMCPRG/CallbackMetrics ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Callback Metrics |Context=Metrics that you can use to build callback-related reports. }} {{GCXI_Metrics_Display |intro=The Callback fo...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+865)‎ . . N PEC-REP/Current/GCXIMCPRG/CallbackAttributes ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Callback Attributes |Context=Attributes that you can use to build callback-related reports. }} {{GCXI_Attributes_Display |intro=The Ca...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+1,254)‎ . . N PEC-REP/Current/GCXIMCPRG/Callback ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Callback folder |Context=Objects that you can use to organize and filter data related to callbacks. }} ==Callback folder and subfolder...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+967)‎ . . N PEC-REP/Current/GCXIMCPRG/Business AttributeMetrics ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Business Attribute Metrics |Context=Metrics that you can use to build reports based on business attributes. }} {{GCXI_Metrics_Display...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+924)‎ . . N PEC-REP/Current/GCXIMCPRG/Business AttributeAttributes ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Business Attribute Attributes |Context=Attributes that you can use to build reports based on business attributes. }} {{GCXI_Attributes...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+1,193)‎ . . N PEC-REP/Current/GCXIMCPRG/Business Attribute ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Business Attribute folder |Context=Objects that you can use to organize and filter Genesys Info Mart data related to business attribut...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+942)‎ . . N PEC-REP/Current/GCXIMCPRG/BillingDataMetrics ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Billing Data Metrics |Context=Metrics that you can use to build billing-related reports. }} {{GCXI_Metrics_Display |intro=The Billing...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+895)‎ . . N PEC-REP/Current/GCXIMCPRG/BillingDataAttributes ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Billing Data Attributes |Context=Attributes that you can use to build billing-related reports. }} {{GCXI_Attributes_Display |intro=The...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+858)‎ . . N PEC-REP/Current/GCXIMCPRG/BillingData ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Billing Data folder |Context=Objects that you can use to organize and filter data customer usage data related to billing. }} Many fold...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+803)‎ . . N PEC-REP/Current/GCXIMCPRG/AgentMetrics ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Agent metrics |Context=Metrics that you can use to build agent-focused reports. }} {{GCXI_Metrics_Display |intro=Note the following: *...")
• 16:31, June 28, 2022 (diff | hist) . . (+827)‎ . . N PEC-REP/Current/GCXIMCPRG/AgentAttributes ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Agent Attributes |Context=Attributes that you can use to build agent-focused reports. }} {{GCXI_Attributes_Display |intro=Use attribut...") (current)
• 16:31, June 28, 2022 (diff | hist) . . (+1,047)‎ . . N PEC-REP/Current/GCXIMCPRG/Agent ‎ (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Agent folder |Context=Objects that you can use to organize and filter data agent-related data. }} The Agent folder is organized into a...")
• 16:31, June 28, 2022 (diff | hist) . . (+2,332)‎ . . PEC-REP/Current/GCXIMCPRG ‎ (current)
• 16:15, June 28, 2022 (diff | hist) . . (0)‎ . . Draft:PEC-REP/Current/GCXIMCPRG/Project GenesysCXInsightsforIWD ‎
• 16:15, June 28, 2022 (diff | hist) . . (-61)‎ . . Draft:PEC-REP/Current/GCXIMCPRG/HRCXIAdtnlRes ‎ (current)
• 16:01, June 28, 2022 (diff | hist) . . (+314)‎ . . PEC-AS/Current/ManageCC/Email options ‎
• 16:01, June 28, 2022 (diff | hist) . . (+424)‎ . . PEC-AS/Current/ManageCC/Create agent groups ‎ (current)
• 16:01, June 28, 2022 (diff | hist) . . (+314)‎ . . PEC-AS/Current/ManageCC/Chat options ‎
• 16:00, June 28, 2022 (diff | hist) . . (-99)‎ . . Draft:PEC-AS/Current/ManageCC/Email options ‎
• 16:00, June 28, 2022 (diff | hist) . . (+2)‎ . . Draft:PEC-AS/Current/ManageCC/Create agent groups ‎ (current)
• 16:00, June 28, 2022 (diff | hist) . . (-99)‎ . . Draft:PEC-AS/Current/ManageCC/Chat options ‎
• 15:46, June 28, 2022 (diff | hist) . . (+583)‎ . . PEC-AS/Current/ManageCC/Voice options ‎
• 15:45, June 28, 2022 (diff | hist) . . (-165)‎ . . Draft:PEC-AS/Current/ManageCC/Voice options ‎
• 15:45, June 28, 2022 (diff | hist) . . (-73)‎ . . Draft:PEC-AS/Current/ManageCC/Create agent groups ‎
• 15:30, June 28, 2022 (diff | hist) . . (-76)‎ . . Draft:RN/AgentSetup/9.0.000.98 ‎
• 15:16, June 28, 2022 (diff | hist) . . (+457)‎ . . GVP/Current/GVPPEGuide ‎
• 15:16, June 28, 2022 (diff | hist) . . (+3)‎ . . Draft:GVP/Current/GVPPEGuide ‎
• 14:46, June 28, 2022 (diff | hist) . . (+3,633)‎ . . N GVP/Current/GVPPEGuide/ArchitectureGVPResourceManager ‎ (Created page with "{{ArticlePEServiceArchitecture |ServiceId=512b7e2b-c4f0-4ba9-ab15-e6a4d3180b45 |AdditionalTitle=Resource Manager |IntroductionText=The following diagram displays the architect...") (current)

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