Queues reports
From Genesys Documentation
This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.
Contents
Analyze activity in your contact center on a queue-by-queue basis.
Related documentation:
RSS:
Reports in the Queues folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Queues reports
The following reports are available in the CX Insights > Queues folder:
Related topics
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
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