Enable optional features

From Genesys Documentation
Revision as of 20:45, April 5, 2022 by WikiSysop (talk | contribs)
Jump to: navigation, search
This topic is part of the manual Designer Private Edition Guide for version Current of Designer.

Learn how to enable optional features in Designer post deployment.

Enable Designer Analytics and Audit Trail

Post Designer deployment, features such as Analytics and Audit Trail can be enabled by performing the below steps.
Important
Ensure Elasticsearch is deployed before proceeding.

Designer

  1. Configure the following settings in flowsettings override (flowsettings.yaml) - Refer to the table in the Post deployment Designer configuration settings section for option descriptions.
    • enableAnalytics: true
    • enableESAuditLogs: true
    • esServer
    • esPort
    • esUrl
  2. Configure the below setting in the DesignerEnv transaction list:
    ReportingURL in the reporting section.
  3. Perform the steps in the Updating the flowsettings file section in Post deployment procedures.

DAS

  1. Configure the following settings in the helm das-values.yaml file. For setting descriptions, refer to the DAS deployment settings section in Deployment configuration settings.
    dasEnv.envs.DAS_SERVICES_ELASTICSEARCH_ENABLED = true
    dasEnv.envs.DAS_SERVICES_ELASTICSEARCH_HOST
    dasEnv.envs.DAS_SERVICES_ELASTICSEARCH_PORT
  2. Execute the steps in the Upgrade section in the DAS deployment process for the Blue-Green strategy. The same DAS version running in production can be used for the upgrade.
  3. Execute the steps in the Cutover section in the DAS deployment process for the Blue-Green strategy.

Enable Personas

You can enable the Personas feature in Designer by following the below steps.

Deploy personas.json

  • Deploy the personas.json file in the workspace location, /workspace/{tenantID}/workspace/personas/personas.json.
  • Create the personas directory if it does not exist.
Given below is a sample personas.json file:
[
    {
        "id": "1",
        "name": "Samantha",
        "gender": "female",
        "tags": ["female", "middle-age", "default"],
        "displayPersona": "female, 30-40s, professional, calm",
        "voice": [{
                "name": "samantha",
                "language": "en-US",
                "ttsname": "Samantha",
                "ttsengine": "NuanceTTS",
                "displayName": "Samantha"
            }, {
                "name": "karen",
                "language": "en-AU",
                "ttsname": "Karen",
                "ttsengine": "NuanceTTS",
                "displayName": "Karen"
            }, {
                "name": "amelie",
                "language": "fr-CA",
                "ttsname": "Amelie",
                "ttsengine": "NuanceTTS",
                "displayName": "Amelie"
            }, {
                "name": "paulina",
                "language": "es-MX",
                "ttsname": "Paulina",
                "ttsengine": "NuanceTTS",
                "displayName": "Paulina"
            }
        ],
        "digital": {},
        "email": {},
        "chat": {},
        "web": {}
    },
    {
        "id": "2",
        "name": "Tom",
        "gender": "male",
        "tags": ["male", "middle-age"],
        "displayPersona": "male, 30-40s, polite, professional",
        "voice": [{
                "name": "tom",
                "language": "en-US",
                "ttsname": "Tom",
                "ttsengine": "NuanceTTS",
                "displayName": "Tom"
            }, {
                "name": "lee",
                "language": "en-AU",
                "ttsname": "Lee",
                "ttsengine": "NuanceTTS",
                "displayName": "Lee"
            }, {
                "name": "felix",
                "language": "fr-CA",
                "ttsname": "Felix",
                "ttsengine": "NuanceTTS",
                "displayName": "Felix"
            }, {
                "name": "javier",
                "language": "es-MX",
                "ttsname": "Javier",
                "ttsengine": "NuanceTTS",
                "displayName": "Javier"
            }
        ],
        "digital": {},
        "email": {},
        "chat": {},
        "web": {}
    },
    {
        "id": "3",
        "name": "Gabriela",
        "gender": "female",
        "tags": ["female", "young", "engaging"],
        "displayPersona": "female, 20-30s, engaging",
        "voice": [{
                "name": "gabriela",
                "language": "en-US",
                "ttsname": "en-US-Standard-E",
                "ttsengine": "GTTS",
                "displayName": "Gabriela"
            }, {
                "name": "sheila",
                "language": "en-AU",
                "ttsname": "en-AU-Standard-A",
                "ttsengine": "GTTS",
                "displayName": "Sheila"
            }, {
                "name": "lili",
                "language": "fr-CA",
                "ttsname": "fr-CA-Standard-A",
                "ttsengine": "GTTS",
                "displayName": "Lili"
            }
        ],
        "digital": {},
        "email": {},
        "chat": {},
        "web": {}
    },
    {
        "id": "4",
        "name": "Michael",
        "gender": "male",
        "tags": ["male", "young"],
        "displayPersona": "male, 20-30s, curious, geeky",
        "voice": [{
                "name": "michael",
                "language": "en-US",
                "ttsname": "en-US-Standard-B",
                "ttsengine": "GTTS",
                "displayName": "Michael"
            }, {
                "name": "royce",
                "language": "en-AU",
                "ttsname": "en-AU-Standard-B",
                "ttsengine": "GTTS",
                "displayName": "Royce"
            }, {
                "name": "alexandre",
                "language": "fr-CA",
                "ttsname": "fr-CA-Standard-B",
                "ttsengine": "GTTS",
                "displayName": "Alexandre"
            }
        ],
        "digital": {},
        "email": {},
        "chat": {},
        "web": {}
    },
    {
        "id": "5",
        "name": "Diane",
        "gender": "female",
        "tags": ["female", "mature"],
        "displayPersona": "female, 40-50s, soothing, silky",
        "voice": [{
                "name": "diane",
                "language": "en-US",
                "ttsname": "en-US-Standard-C",
                "ttsengine": "GTTS",
                "displayName": "Diane"
            }, {
                "name": "muriel",
                "language": "en-AU",
                "ttsname": "en-AU-Standard-C",
                "ttsengine": "GTTS",
                "displayName": "Muriel"
            }, {
                "name": "chloe",
                "language": "fr-CA",
                "ttsname": "fr-CA-Standard-C",
                "ttsengine": "GTTS",
                "displayName": "Chloe"
            }
        ],
        "digital": {},
        "email": {},
        "chat": {},
        "web": {}
    },
    {
        "id": "6",
        "name": "David",
        "gender": "male",
        "tags": ["male", "mature"],
        "displayPersona": "male, 40-50s, professional, confident",
        "voice": [{
                "name": "david",
                "language": "en-US",
                "ttsname": "en-US-Standard-D",
                "ttsengine": "GTTS",
                "displayName": "David"
            }, {
                "name": "austin",
                "language": "en-AU",
                "ttsname": "en-AU-Standard-D",
                "ttsengine": "GTTS",
                "displayName": "Austin"
            }, {
                "name": "pierre",
                "language": "fr-CA",
                "ttsname": "fr-CA-Standard-D",
                "ttsengine": "GTTS",
                "displayName": "Pierre"
            }
        ],
        "digital": {},
        "email": {},
        "chat": {},
        "web": {}
    }
]

Update Designer flowsettings.json

  1. Enable the persona feature flag in the flowsettings.json override file. 
    "features": {
  "persona": true
  2. Perform the steps in the Updating the flowsettings file section for the changes to take effect.

Update application settings

Perform the following steps to enable the persona in the required Designer application:

  1. Open the required Designer application and navigate to the Settings tab.
  2. In Application Settings, select the Enable Persona checkbox in the Persona tab.
  3. Re-publish the application and create a new build.
Retrieved from "https://all.docs.genesys.com/DES/Current/DESPEGuide/EnableFeatures (2024-10-06 15:12:52)"
Comments or questions about this documentation? Contact us for support!