Difference between revisions of "PEC-DC/Current/Administrator"
From Genesys Documentation
| Line 2: | Line 2: | ||
|version=Current | |version=Current | ||
|manual=Administrator | |manual=Administrator | ||
| + | |defaultform=Form:Article | ||
|alternateforms=Form:ArticleUnstructured,Form:GetStarted,Form:TaskSummary | |alternateforms=Form:ArticleUnstructured,Form:GetStarted,Form:TaskSummary | ||
|displayname={{MINTYDOCSPRODUCT}} Administrator's Guide | |displayname={{MINTYDOCSPRODUCT}} Administrator's Guide | ||
| − | |topicslist=* -Get started | + | |topicslist=* -Get started with Digital Channels |
** AdvancedChat | ** AdvancedChat | ||
| − | * -Set up | + | ** ConfigureAgentUI |
| + | * -Set up Messaging Channels | ||
** GSEFacebookTwitter | ** GSEFacebookTwitter | ||
** GSEWhatsApp | ** GSEWhatsApp | ||
| Line 12: | Line 14: | ||
** GSEServiceChannel | ** GSEServiceChannel | ||
** GSESMS | ** GSESMS | ||
| − | |||
* -Digital Channels Admin | * -Digital Channels Admin | ||
** About | ** About | ||
| Line 28: | Line 29: | ||
** AIIntegration | ** AIIntegration | ||
** SMSNumbers | ** SMSNumbers | ||
| − | |||
|Auto=Crafted summary table | |Auto=Crafted summary table | ||
|TSSection={{TSSection | |TSSection={{TSSection | ||
| − | |sectionheading=Get started | + | |sectionheading=Get started with Digital Channels |
| − | |description=Find out how to get started with | + | |description=Find out how to get started with Digital Channels. |
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=Administrator|topic=AdvancedChat}} | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=Administrator|topic=AdvancedChat}} | ||
| + | *{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=ConfigureAgentUI|display text=Configure Agent UI}} | ||
}}{{TSSection | }}{{TSSection | ||
| − | |sectionheading=Set up | + | |sectionheading=Set up Messaging Channels |
|description=Learn how to set up Facebook, Twitter, WhatsApp, and SMS. | |description=Learn how to set up Facebook, Twitter, WhatsApp, and SMS. | ||
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=Administrator|topic=GSEFacebookTwitter}} | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=Administrator|topic=GSEFacebookTwitter}} | ||
*{{Link-SomewhereInThisVersion|manual=Administrator|topic=GSEWhatsApp}} | *{{Link-SomewhereInThisVersion|manual=Administrator|topic=GSEWhatsApp}} | ||
| + | *{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=GSEHub|display text=Integrate with Genesys Hub}} | ||
| + | *{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=GSEServiceChannel|display text=Create Service Channel}} | ||
*{{Link-SomewhereInThisVersion|manual=Administrator|topic=GSESMS}} | *{{Link-SomewhereInThisVersion|manual=Administrator|topic=GSESMS}} | ||
| + | }}{{TSSection | ||
| + | |sectionheading=Digital Channels Admin | ||
| + | |description=Learn about the administrator features available for Digital Channels Admin . | ||
| + | |relatedarticles=* {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=PII|display text=Manage PII}} | ||
| + | * {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=StandardResponses|display text=Manage standard responses}} | ||
| + | * {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=FieldCodes|display text=Manage field codes}} | ||
| + | * {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=CustomVars|display text=Manage custom variables}} | ||
| + | * {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=APIKeys|display text=Manage API keys}} | ||
| + | * {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=TenantSettings|display text=Tenant Settings}} | ||
| + | * {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=SMSKeywords|display text=Manage SMS Keywords}} | ||
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Related documentation | |sectionheading=Related documentation | ||
Latest revision as of 08:01, December 1, 2023
This manual is for version Current of Digital Channels.
Contents
Related documentation:
Get started with Digital Channels
Find out how to get started with Digital Channels.
Set up Messaging Channels
Learn how to set up Facebook, Twitter, WhatsApp, and SMS.
Digital Channels Admin
Learn about the administrator features available for Digital Channels Admin .
Related documentation
Learn about how email works in Genesys Multicloud CX.
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