Difference between revisions of "PEC-DC/Current/Administrator"
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{{MintyDocsManual | {{MintyDocsManual | ||
| − | |||
|version=Current | |version=Current | ||
|manual=Administrator | |manual=Administrator | ||
| + | |defaultform=Form:Article | ||
|alternateforms=Form:ArticleUnstructured,Form:GetStarted,Form:TaskSummary | |alternateforms=Form:ArticleUnstructured,Form:GetStarted,Form:TaskSummary | ||
|displayname={{MINTYDOCSPRODUCT}} Administrator's Guide | |displayname={{MINTYDOCSPRODUCT}} Administrator's Guide | ||
| − | + | |topicslist=* -Get started with Digital Channels | |
| − | |topicslist=* -Get started | ||
** AdvancedChat | ** AdvancedChat | ||
| − | * -Set up | + | ** ConfigureAgentUI |
| + | * -Set up Messaging Channels | ||
** GSEFacebookTwitter | ** GSEFacebookTwitter | ||
** GSEWhatsApp | ** GSEWhatsApp | ||
** GSEHub | ** GSEHub | ||
| + | ** GSEServiceChannel | ||
** GSESMS | ** GSESMS | ||
| − | | | + | * -Digital Channels Admin |
| − | | | + | ** About |
| + | ** PII | ||
| + | ** StandardResponses | ||
| + | ** FieldCodes | ||
| + | ** CustomVars | ||
| + | ** APIKeys | ||
| + | ** TenantSettings | ||
| + | ** SMSKeywords | ||
| + | * -Privacy | ||
| + | * -Responses | ||
| + | * -Provisioning | ||
| + | * -New UIs - location unclear - do not publish | ||
| + | ** AIIntegration | ||
| + | ** SMSNumbers | ||
| + | |Auto=Crafted summary table | ||
| + | |TSSection={{TSSection | ||
| + | |sectionheading=Get started with Digital Channels | ||
| + | |description=Find out how to get started with Digital Channels. | ||
| + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=Administrator|topic=AdvancedChat}} | ||
| + | *{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=ConfigureAgentUI|display text=Configure Agent UI}} | ||
| + | }}{{TSSection | ||
| + | |sectionheading=Set up Messaging Channels | ||
| + | |description=Learn how to set up Facebook, Twitter, WhatsApp, and SMS. | ||
| + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=Administrator|topic=GSEFacebookTwitter}} | ||
| + | *{{Link-SomewhereInThisVersion|manual=Administrator|topic=GSEWhatsApp}} | ||
| + | *{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=GSEHub|display text=Integrate with Genesys Hub}} | ||
| + | *{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=GSEServiceChannel|display text=Create Service Channel}} | ||
| + | *{{Link-SomewhereInThisVersion|manual=Administrator|topic=GSESMS}} | ||
| + | }}{{TSSection | ||
| + | |sectionheading=Digital Channels Admin | ||
| + | |description=Learn about the administrator features available for Digital Channels Admin . | ||
| + | |relatedarticles=* {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=PII|display text=Manage PII}} | ||
| + | * {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=StandardResponses|display text=Manage standard responses}} | ||
| + | * {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=FieldCodes|display text=Manage field codes}} | ||
| + | * {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=CustomVars|display text=Manage custom variables}} | ||
| + | * {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=APIKeys|display text=Manage API keys}} | ||
| + | * {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=TenantSettings|display text=Tenant Settings}} | ||
| + | * {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=SMSKeywords|display text=Manage SMS Keywords}} | ||
| + | }}{{TSSection | ||
| + | |sectionheading=Related documentation | ||
| + | |description=Learn about how email works in Genesys Multicloud CX. | ||
| + | |relatedarticles=*{{Link-Standalone|topic=PEC-Email/HIW}} | ||
| + | }} | ||
}} | }} | ||
Latest revision as of 08:01, December 1, 2023
This manual is for version Current of Digital Channels.
Contents
Related documentation:
Get started with Digital Channels
Find out how to get started with Digital Channels.
Set up Messaging Channels
Learn how to set up Facebook, Twitter, WhatsApp, and SMS.
Digital Channels Admin
Learn about the administrator features available for Digital Channels Admin .
Related documentation
Learn about how email works in Genesys Multicloud CX.
Comments or questions about this documentation? Contact us for support!