Drilldown: SMART UseCase

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SMART UseCase > RequiresOr : CE29 or CE31 or None & Optional: None

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MintyDocsVersion:
Current (61)
MintyDocsProduct:
Genesys Use Cases (61)
MintyDocsManual:
GenesysCloud (13) · GenesysEngage-onpremises (23) · PureConnect (25)
ID:
CE18 (3) · CE37 (3) · CE29 (3) · EE02 (2) · EE23 (2) · CE22 (2) · EE25 (2) · CE19 (2) · EE24 (2) · CE16 (2) · CE07 (2) · CE01 (2) · CE12 (2)
Other values:
Title:
None (32) · Connect a Voice Interaction to the Right Resource (1) · Genesys Advanced Text and Speech Analytics (1) · Genesys Blended AI Bots (1) · Genesys Call Routing (1) · Genesys Chat Routing (1) · Genesys CRM Collaboration (1) · Genesys Employee Schedule Preferences (4) · Genesys KPI Insights (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Outbound Dialer (1) · Genesys Personalized Routing (1) · Genesys Predictive Chatbots (1) · Genesys Shift Bidding (1) · Genesys Shrinkage Management (1) · Genesys SMS Routing (1) · Genesys Social Media Routing (1) · Genesys Speech Analytics (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys UCC Third-Party Integration (1) · Genesys Voice Bots (1) · Genesys Voice Services (1) · Genesys Workforce Scheduling for Voice (1) · Predictive Engagement for Customer Service (2) · Quality Assurance and Compliance for Genesys Cloud CX (WEM) (1)
Offering:
GenesysCloud (13) · GenesysEngage-onpremises (23) · PureConnect (25)
SellableItems:
None (33) · CIM (11) · Genesys Infomart (7) · No sellable items (7) · CIM (HA) (7) · Genesys Interactive Insights (6) · Interaction Workspace (6) · Please reference prerequisits (6) · Genesys Infomart - HA (optional) (5) · SIP Interaction HA (optional) (4) · CIM HA (Optional) (4) · Interaction Supervisor add-on (3) · SIP Business Continuity (Optional) (3) · Contact Center Level 1 (3)
Other values:
RequiresAll:
None (44) · BO02 (1) · CE01 (4) · CE02 (1) · CE07 (1) · CE18 (2) · CE31 (2) · CE43 (1) · EE13 (3) · EE14 (1) · EE16 (1) · EE22 (3) · OP04 (1)
RequiresOr: (Click arrow to add another value)
Optional: (Click arrow to add another value)
Exceptions:
None (61)
Requires:
None (61)
Video:
None (50) · 396472805 (1) · 398264777 (1) · 402727717 (1) · 412786353 (1) · 426274918 (1) · 426300472 (1) · 468979114 (1) · 473349437 (1) · 484607951 (1) · 499587183 (1) · 559066483 (1)
DocVersion:
None (1) · 1.0.0 (2) · 1.0.2 (2) · 1.0.5 (1) · 1.1.2 (1) · 1.1.4 (1) · 1.4.0 (1) · 2.1.4 (1) · V 1.0.0 (9) · v 1.0.1 (6) · v 1.0.2 (7) · v 1.0.3 (6) · v 1.0.4 (3) · V 1.1.1 (5) · v 1.1.2 (1) · v 1.1.4 (1) · v 1.1.5 (1) · v 1.2.1 (1) · v 1.2.3 (1) · v 1.2.4 (3) · v 1.2.5 (1) · v. 1.2.1 (1) · ver 1.0.0 (1) · ver 1.0.1 (1) · ver 1.0.2 (1) · ver 1.1.2 (2)

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