Drilldown: SMART UseCase

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MintyDocsVersion:
Current (91)
MintyDocsProduct:
Genesys Use Cases (91)
MintyDocsManual:
GenesysCloud (15) · GenesysEngage-onpremises (46) · PureConnect (30)
ID:
CE29 (3) · CE37 (3) · CE18 (3)
Other values:
Title:
None (59) · Connect a Voice Interaction to the Right Resource (1) · Genesys Advanced Text and Speech Analytics (1) · Genesys Blended AI Bots (1) · Genesys Call Routing (1) · Genesys Callback (1) · Genesys Chat Routing (1) · Genesys CRM Collaboration (1) · Genesys Employee Schedule Preferences (4) · Genesys KPI Insights (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Outbound Dialer (2) · Genesys Personalized Routing (1) · Genesys Predictive Chatbots (1) · Genesys Shift Bidding (1) · Genesys Shrinkage Management (1) · Genesys SMS Routing (1) · Genesys Social Media Routing (1) · Genesys Speech Analytics (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys UCC Third-Party Integration (1) · Genesys Voice Bots (1) · Genesys Voice Services (1) · Genesys Workforce Scheduling for Voice (1) · Predictive Engagement for Customer Service (2) · Quality Assurance and Compliance for Genesys Cloud CX (WEM) (1) · Ressource Management (1)
Offering:
GenesysCloud (15) · GenesysEngage-onpremises (46) · PureConnect (30)
SellableItems:
None (38) · No sellable items (20) · CIM (11) · Please reference prerequisits (10) · Genesys Infomart (7) · Please see prerequisits (7) · CIM (HA) (7) · Genesys Interactive Insights (6) · Interaction Workspace (6) · Advanced Server (5) · Genesys Infomart - HA (optional) (5) · Basic Session (4) · CIM HA (Optional) (4) · Advanced Session (4) · SIP Interaction HA (optional) (4) · Genesys Workforce Management (4)
Other values:
RequiresAll:
None (72) · BO02 (1) · CE01 (4) · CE02 (1) · CE07 (2) · CE18 (2) · CE31 (2) · CE43 (1) · EE01 (1) · EE02 (1) · EE13 (3) · EE14 (1) · EE16 (1) · EE22 (3) · OP04 (1)
RequiresOr:
None (55) · BO02 (1) · BO03 (1) · BO04 (1) · CE01 (12) · CE01-S4B (4) · CE02 (12) · CE16 (6) · CE18 (9) · CE19 (2) · CE21 (1) · CE22 (1) · CE29 (5) · CE31 (1) · CE34 (3) · CE43 (3) · EE01 (10) · EE02 (10) · EE07 (6) · EE08 (6) · EE14 (1) · EE16 (1) · EE26 (9)
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Exceptions:
None (91)
Requires:
None (91)
Video:
None (80) · 396472805 (1) · 398264777 (1) · 402727717 (1) · 412786353 (1) · 426274918 (1) · 426300472 (1) · 468979114 (1) · 473349437 (1) · 484607951 (1) · 499587183 (1) · 559066483 (1)
DocVersion:
None (1) · 1.0.0 (2) · 1.0.2 (2) · 1.0.5 (1) · 1.1.2 (2) · 1.1.4 (1) · 1.4.0 (1) · 2.1.4 (1) · V 1.0.0 (9) · v 1.0.1 (10) · v 1.0.2 (10) · v 1.0.3 (10) · v 1.0.4 (4) · V 1.1.1 (5) · v 1.1.2 (4) · v 1.1.3 (4) · v 1.1.4 (4) · v 1.1.5 (2) · v 1.2.1 (1) · v 1.2.3 (2) · v 1.2.4 (4) · v 1.2.5 (1) · v. 1.2.1 (1) · ver 1.0.0 (1) · ver 1.0.1 (2) · ver 1.0.2 (1) · ver 1.0.3 (1) · ver 1.1.2 (2) · version 1.0.2 (1) · versions 1.2.4 (1)

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