Drilldown: SMART Meta

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SMART Meta > Solution : Inbound or Marketing or Outbound

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ID:
BO06 (1) · BO07 (1) · CE01 (1) · CE02 (1) · CE03 (1) · CE04 (1) · CE05 (1) · CE11 (1) · CE12 (1) · CE13 (1) · CE14 (1) · CE15 (1) · CE21 (1) · CE26 (1) · CE30 (1) · CE39 (1) · CE43 (1) · MK01 (1) · SL06 (1) · SL18 (1) · SL20 (1)
Title:
Genesys Call Routing (1) · Genesys Callback (1) · Genesys Click-to-Call (1) · Genesys KPI Insights (1) · Genesys Omnichannel Campaigns (1) · Genesys Omnichannel Notifications (1) · Genesys Outbound Collections (1) · Genesys Outbound Dialer (2) · Genesys Outbound Dialer for Sales (1) · Genesys Outbound for Marketing (1) · Genesys Personalized Routing (1) · Genesys Personalized Routing with Callback (1) · Genesys Predictive Routing for Customer Service (1) · Genesys Predictive Routing for Sales (1) · Genesys Preferred Agent Routing (1) · Genesys Proactive Assist (1) · Genesys Proactive Contact (1) · Genesys Routing for Branch Offices (1) · Genesys Skype for Business (1) · Genesys SMS & Email Notifications (1)
Subtitle:
Accelerate payments collected using multiple channels (1) · Apply personalized routing to voice interactions (1) · Centralize routing of calls for branch office, point of sale, or any location (1) · Enable click-to-call from your website or app to improve service and conversions (1) · Engage across the broader enterprise using Skype for Business instant messaging (1) · Identify and route repeat contacts across channels (1) · Improve conversion rates with integrated campaigns across all the channels your customers choose to use. (1) · Improve customer communications and increase sales conversion using powerful dialer capabilities (1) · Improve customer communications with outbound calling (1) · Increase contact rates using outbound voice campaigns (1) · Increase sales conversions using powerful dialer capabilities. (CX Contact) (1) · Monitor and analyze interaction data to detect addressable service level anomalies (1) · Offer callback to queuing callers (1) · Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent (1) · Place revenue generation at the center of your routing decisions by using AI to match each customer opportunity with the best agent (1) · Reach out to website users through multiple channels to offer help (1) · Route voice interactions to the best skilled resource (1) · Route voice interactions to the best skilled resource with personalization and callback option (1) · Use customer information to personalize notifications (1) · Use multiple channels to notify customers (1) · Use SMS and email to send personalized, timely and relevant notifications to customers. (1)
SolutionCategory:
Business Optimization (2) · Customer Engagement (15) · Marketing (1) · Sales (3)
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