Drilldown: Article

None (38) · No (65) · Yes (4)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (53) · GenesysEngage-cloud (51) · GenesysEngage-onpremises (3)

None (59) · No (48)

None (104) · Administrator (3)

None (6) · Templates (2)

Other values: ; (New) Task summary: contact center setup About Designer Agent accounts Agent and contact center statistics Agent Groups Agent Setup Agent Workspace settings Architecture Audit Before you begin Bulk Import Capacity rules Change Persona block Channel options Chat options Classify Block Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure Designer Configure inactivity timeout options Configure voice ringtones (voice) Contact Center Settings Contact options Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents CRM Adapter Deploy Designer Deploy Designer (versions prior to v9010005) Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Deprecation-AllNotices Deprecation-Voice Forward Designer Hardware Sizing Calculator Designer on AKS Designer on GKE Designer on OpenShift Desktop Options Desktop Statistics Email Mailboxes Email options Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable optional features Enable voice transfer and routing options (voice) Facebook options Feedback options File size limitations Genesys Multicloud CX Email Genesys Softphone options Get started with Agent Setup Getting started Getting Started with Designer Global Login options High availability and disaster recovery Import agents Interaction channels Interaction History Advanced Search options Logging Manage business attributes by transaction Manage Email Addresses Manage group memberships Manage statistics for agents and resources Manage Team Communicator options My Channels options Outbound options Platform / Configuration Server and GWS settings for Designer Popular tasks Recording options Routing Manager Send SMS block Service Client options Sharing Business Attributes in Agent Setup Single Sign-On SMART Inbound Voice Routing Application Standard Response Library options Standard Response options Statistics options Supervisor options Transactions Troubleshoot External API Calls or Service Requests from Designer Troubleshooting Twitter options Upgrade, roll back, or uninstall Designer Use templates to configure agents Virtual Queues Voice options Work with Agent Setup Working with Global Favorites Workitem options

None (19) · Templates (2)

Other values: ; (New) Task summary: contact center setup Agent accounts Agent and contact center statistics Agent Groups Agent Setup Agent Workspace settings Audit Bulk Import Capacity rules Change Persona block Channel options Chat options Classify Block Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure Designer Configure inactivity timeout options Configure voice ringtones Contact Center Settings Contact options Create and manage administrators (In bulk) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents CRM Adapter Deploy Designer (versions prior to v9010005) Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Designer on AKS Designer on GKE Designer on OpenShift Desktop Options Desktop Statistics Email Mailboxes Email options Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable optional features Enable voice transfer options (voice) Facebook options Feedback options File size limitations Genesys Multicloud CX Email Genesys Softphone options Getting started Global Login options Import agents Interaction channels Interaction History Advanced Search options Manage business attributes by transaction Manage Email Addresses Manage group memberships Manage statistics for agents and resources Manage Team Communicator options My Channels options Outbound options Platform / Configuration Server and GWS settings for Designer Popular tasks Recording options Routing Manager Send SMS block Service Client options Sharing Business Attributes in Agent Setup Single Sign-On SMART Inbound Voice Routing Application Standard Response Library options Standard Response options Statistics options Supervisor options Transactions Troubleshooting Twitter options Use templates to configure agents Virtual Queues Voice options Work with Agent Setup Working with Global Favorites Workitem options

None (105) · Journey (2)

None (1) · Agent Setup (77) · Designer (29)

None (6) · Deployment (4) · Designer (8) · DESPEGuide (15) · ManageCC (34) · Source (40)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (107)

None (101) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)