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No · None · Yes · {{{Standalone}}} · Other

Draft:PEC-REP (37) · Draft:PEC-IVR (12) · Draft:PEC-WFM (5) · Draft:PEC-GSM (5) · Draft:PEC-DC (4) · PEC-DC (4) · Draft:PEC-ES (4) · Draft:PEC-ROU (3) · Draft:PEC-Developer (3) · GAM (3) · Draft:GAM (3) · PEC-WFM (3) · Draft:PEC-REC (2) · PEC-ES (2) · Draft:UCSales (2) · UCSales (2) · Draft:PEC-IWD (2) · PEC-REP (2) · Draft:GASN (2)

Other values: ; Draft:AS Draft:GAA Draft:GAMD Draft:HCA Draft:PEC-Admin Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-Dev Draft:PEC-GPA Draft:PEC-GS Draft:PEC-PA Draft:PEC-SF Draft:STRMS Draft:UDM Draft:UseCases GAMD GASN PEC-Admin PEC-CAB PEC-CDDS PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-REC STRMS UDM UseCases

None (56) · GenesysCloud (4) · GenesysEngage-cloud (67) · GenesysEngage-cloud, PureConnect, GenesysCloud (2)

None (111) · No (17)

None (115) · Administrator (13) · Developer (1)

None (49) · WFM Primers (4) · About user accounts (2) · Set up WhatsApp (2) · Developer Sandbox (2) · Callback reports (2) · Set up Facebook and Twitter (2) · Set up SMS (2) · Outbound Contact reports (2) · Standard Responses (2) · Support Material for Genesys UseCases (2) · About metrics (2) · WFM Metrics (2)

Other values: ; Agent Activity Business Result report Agent Group Membership Details report Agent Login-Logout Details report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent State Details report Agent Time report Agents reports Audio Resource Files Audio Resources Business Results reports Callback Details Report Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Chat reports Co-browse reports Configuring and running Data Uploader for OrgData uploads Contact List Effectiveness Report Create and Manage Multiple Versions Creating and managing DID Groups Dashboards Designer reports Details reports Email reports Genesys Interactive Insights User Management Genesys Multicloud CX APIs Genesys Multicloud CX reports Getting Started GVP PaaS Installing Data Uploader Interaction Flow Details report Interaction Handling Attempt Details report Manage DID Groups with IVR Administration Parameter Group Templates Parameter Groups Parameters Personalities Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prerequisites Provision IVR Profiles yourself Provisioning IVR profiles yourself Queue Summary Customer Segment report Queues reports Scheduling the Data Uploader to run daily Screening Rules Set up IWD Terminate Block (Digital) Terminate Call Block

None (49) · WFM Primers (4) · About metrics (2) · Set up Facebook and Twitter (2) · About (2) · Outbound Contact reports (2) · Developer Sandbox (2) · Callback reports (2) · About user accounts (2) · Set up SMS (2) · Set up WhatsApp (2) · WFM Metrics (2) · Standard Responses setup summary (2)

Other values: ; Agent Activity Business Result report Agent Group Membership Details report Agent Login-Logout Details report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent State Details report Agent Time report Agents reports Audio Resource Files Audio Resources Business Results reports Callback Details Report Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Chat reports Co-browse reports Configuring and running Data Uploader for OrgData uploads Contact List Effectiveness Report Create and Manage Multiple Versions Creating and managing DID Groups Dashboards Designer reports Details reports Email reports Genesys Interactive Insights User Management Genesys Multicloud CX APIs Genesys Multicloud CX reports Getting Started GVP PaaS Installing Data Uploader Interaction Flow Details report Interaction Handling Attempt Details report Manage DID Groups with IVR Administration Parameter Group Templates Parameter Groups Parameters Personalities Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prerequisites Provision IVR Profiles yourself Provisioning IVR profiles yourself Queue Summary Customer Segment report Queues reports Scheduling the Data Uploader to run daily Screening Rules Set up IWD Terminate Block (Digital) Terminate Call Block

None (128)

None (3) · Administrator (2) · Callback (2) · Cloud Data Download Service (2) · Developer (3) · Digital Channels (8) · eServices Manager (6) · Event Stream (1) · Genesys Agent Assist (1) · Genesys Recording, Quality Management, and Speech Analytics (3) · Genesys Skills Management (5) · Genesys Softphone (2) · Genesys Use Cases (2) · Gplus Adapter for Microsoft Dynamics 365 (2) · Gplus Adapter for Salesforce (2) · Gplus Adapter for ServiceNow (3) · Health Check Agent (1) · Intelligent Workload Distribution (3) · IVR Administration (13) · nGAGEMENT (6) · Platform Administration (1) · Reporting (39) · Routing and Designer (3) · Sales Collateral (4) · Success Factors for Genesys Multicloud CX (1) · User Data Management (2) · Workforce Management (8)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (116) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Platform Administration (2) · Workforce Administration (4)

None (127) · BO02 (1)

None (128)