User Data Management Administrator's Guide

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This manual is for version Current of User Data Management.


Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.

Article Description
Article Description
Access Management Learn about the roles required for exporting data using UDM.
Certificates Management Learn how to set up certificates to use UDM.
Contact History Export Reference This page contains information about how the data files for Contact History export jobs are formatted and structured.
Exporting Data Files From the Export menu, you can review and access your exported data files.
User Data Management User Data Management (UDM) enables you to securely export and download your contact center data.
Working with Jobs You can access the Jobs page to set up, modify, and monitor your data export jobs.

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