User Data Management

User Data Management (UDM) enables you to securely export and download your contact center data.

User Data Management (UDM) enables you to securely export and download your contact center data.

The exported data files are encrypted with your public encryption key and stored for 30 days, during which time you can download the files and decrypt them using your private encryption key.

After 30 days, the data files are deleted.

Accessing UDM

To log in to UDM, enter the Tenant name and your Username. You can also specify the tenant and user name in the tenant\username format.

If you want your details to be saved for the next time you log in, select Remember me.

Click Next.

Enter your password and click Sign in.

Important

If you don't have the permissions required to access UDM, you'll be taken to an Access Denied page. If you feel this is in error, ask your administrator to check your permissions.

Logging out

To log out, click your user name to open the drop-down and select Log Out.