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None (163) · Administrator (29) · Administrator, Developer (6) · Adminstrator (2)

None (13) · Deploy Digital Channels using Docker Compose (4) · Enable a tenant for Digital Channels (4) · Provision API keys (4) · Provisioning overview (4) · Pre-configure tenant objects (4)

Other values: ; About AI Connector About Digital Channels Admin Account: Configure Groups Account: User Management Activity Block Admin Agent object Analysis Reports: Lift Estimation, Feature Analysis, Agent Variance Application Workflow Applications Assign Variables Block Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Configure Agent UI Configure Agent UI - Obsolete Configure AI Connector Contact object Create Service Channel Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Data types Date and time functions Debug Block Deploy Deploy Digital Channels Deploy Digital Channels in Kubernetes Deployment overview Designer Designer Analytics Digital Resources Emergency Block Emergency Flags Explore the sample Designer application External Services Blocks Genesys Predictive Routing Genesys Task Routing setup Genesys Widgets: Close the chat when an agent disconnects Get Chat Transcript Block Get started Getting Started Getting started with Advanced Chat Go To Block Grammars & Bots High availability and disaster recovery How Digital Channels works How Routing works HTTP REST Block Integrate third-party applications Integrate with Genesys Hub Interaction object Learn about Digital Channels Logging Logic and Control Blocks Manage AI Integrations Manage API keys Manage custom variables Manage field codes Manage personally identifiable information Manage SMS Keywords Manage standard responses Mathematical functions Media Resources Menu Block Menu Option Block Milestone Block Miscellaneous functions Named constants Operator precedence Partitions Permissions and Access Persistent Chat across Different Domains Play Message Block Predictive Routing Block Provision SMS Query VQs Block R--How Does GPR Score Agents? R--Routing Scenarios Using GPR Record Block Record Utterance block Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Set up Facebook and Twitter Set up Genesys Task Routing Set up SMS Set up WhatsApp Setting up Integration for Inbound and Outbound SMS Setting up Integration for Outbound Email Campaigns Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Start Treatment Block Statistic Block String functions Summary Survey Blocks Tenant Settings Terminate Block (Digital) Terminate Call Block Transaction List Block Transfer Block Type conversion Upgrade, roll back, or uninstall Digital Channels Upload Data: Agent Profiles, Customer Profiles, and Datasets User Input Block User Interaction Blocks User Interface User Profile: Reset Passwords Using Blocks Validate Phone Number Block Variables Voice Mail Block

None (66) · Terminate Block (Digital) (2) · Set up Facebook and Twitter (2) · Set up Genesys Task Routing (2) · Configure Agent UI (2) · Set up SMS (2) · Set up WhatsApp (2) · Setting up Integration for Inbound and Outbound SMS (2) · Setting up Integration for Outbound Email Campaigns (2) · Explore the sample Designer application (2) · Deploy in Kubernetes (2) · Getting Started (2) · Getting started with Advanced Chat (2) · Deploy using Docker Compose (2) · Terminate Call Block (2) · Integrate with Genesys Hub (2) · How Digital Channels works (2) · How routing works (2) · Provision SMS (2) · Integrate third-party applications (2)

Other values: ; Account: Configure Groups Account: User Management Activity Block Admin Analysis Reports: Lift Estimation, Feature Analysis, Agent Variance Application Workflow Applications Assign Variables Block Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Create Service Channel Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Designer Designer Analytics Digital Resources Emergency Block Emergency Flags External Services Blocks Genesys Predictive Routing Genesys Task Routing setup Get Chat Transcript Block Go To Block Grammars & Bots HTTP REST Block Logic and Control Blocks Manage field codes Manage PII Manage standard responses Media Resources Menu Block Menu Option Block Milestone Block Partitions Permissions and Access Play Message Block Predictive Routing Block Query VQs Block R--How Does GPR Score Agents? R--Routing Scenarios Using GPR Record Block Record Utterance block Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Start Treatment Block Statistic Block Summary Survey Blocks Transaction List Block Transfer Block Upgrade, rollback, or uninstall Upload Data: Agent Profiles, Customer Profiles, and Datasets User Input Block User Interaction Blocks User Interface User Profile: Reset Passwords Using Blocks Validate Phone Number Block Variables Voice Mail Block

None (193) · deploydigital (4) · sr (3)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (6) · Administrator (111) · DCPEGuide (30) · Deployment (17) · Designer (3) · Developers (6) · FldCod (13) · GPR (7) · GTR (7)

None (174) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Digital Channels (2) · Designer (18)

None (200)

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