Drilldown: Article

None (98) · No (194) · Yes (28)

DES (29) · Draft:DES (36) · Draft:PEC-IWD (41) · Draft:PEC-ROU (102) · Draft:ROU (2) · Draft:VM (43) · PEC-IWD (38) · PEC-ROU (3) · ROU (2) · VM (24)

None (166) · GenesysCloud (2) · GenesysEngage-cloud (146) · GenesysEngage-onpremises (6)

None (206) · No (112) · Yes (2)

None (303) · Administrator (16) · Administrator, Developer (1)

None (30) · Architecture (11) · Before you begin (10) · High availability and disaster recovery (8) · Deploy Designer (4) · Configure IWD (4) · Logging (3) · Set up IWD (3) · Event attributes (3)

Other values: ; About Designer About IWD About IWD Data Mart About Voice Microservices Account: Configure Groups Account: User Management Activity Block Admin Agent Assist Agent state and DN events Analysis Reports: Lift Estimation, Feature Analysis, Agent Variance Application Workflow Applications Architecture - Cross-region Architecture - Voice connections Assign Variables Block Automated Message Block Basic call models Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Call handling and transfer/conference events Call routing events Call treatment events Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Change Persona block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Classify Block Click-to-Call-In Match Block Configure Designer Configure IWD Data Mart Configure the Voicemail Service Configure Voice Microservices Consul requirements for Voice services Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Deploy Deploy Designer (versions prior to v9010005) Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Deploy IWD Deploy IWDDM Deploy Voice Microservices Designer Designer Analytics Designer Hardware Sizing Calculator Designer MicroApps Designer on AKS Designer on GKE Designer on OpenShift Designer Store Digital Resources Emergency Block Emergency Flags Enable optional features Explore the sample Designer application External Services Blocks FAQs Feature support and known limitations File size limitations Genesys Multicloud CX Email Genesys Predictive Routing Genesys Task Routing setup Get Chat Transcript Block Get started Getting Started Getting Started with Designer Go To Block Grammars & Bots Handling user data Holding, transferring, and conferencing How Intelligent Workload Distribution works How IWD works HTTP REST Block Identification & Verification Integrate third-party applications Logic and Control Blocks Lucene query syntax Media Resources Menu Block Menu Option Block Milestone Block Monitor work items and emails Monitoring calls Partitions Permissions and Access Platform / Configuration Server and GWS settings for Designer Play Message Block Ports Predictive dialing Predictive Routing Block Prepare for Office 365 integration Provision IWD Provision IWD Data Mart Provision the Voicemail Service Provision trunk and softswitch Provision Voice Microservices Query VQs Block R--How Does GPR Score Agents? R--Routing Scenarios Using GPR Record Block Record Utterance block Redis requirements for Voice services Releasing calls Reporting Blocks Return Block Roles and privileges for Workload Manager users Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Search, display, manage, and update work items Segmentation Block Send Chat Transcript Block Send Email Block Send SMS block Set up Email Set up Genesys Task Routing Setup Survey Block Shared Module Block Shared Modules SMART Inbound Voice Routing Application Special cases Special Day Block Special Days Start Treatment Block Statistic Block Summary Supported Languages Survey Blocks Terminate Block (Digital) Terminate Call Block Test Test IWD provisioning Transaction List Block Transfer Block Troubleshoot External API Calls or Service Requests from Designer Troubleshooting Upgrade, roll back, or uninstall Designer Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Upgrade, roll back, or uninstall Voice Microservices Upgrade, rollback, or uninstall the Voicemail Service Upgrade, rollback, or uninstall Voice Microservices Upload Data: Agent Profiles, Customer Profiles, and Datasets Use Workload Manager User Input Block User Interaction Blocks User Interface User Profile: Reset Passwords Using Blocks Validate Phone Number Block Variables View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Prioritization schemas Voice Mail Block Voice Microservices topics for event streaming Working with queues

None (125) · Upgrade, rollback, or uninstall (6) · Set up IWD (3)

Other values: ; Account: Configure Groups Account: User Management Activity Block Admin Agent Assist Analysis Reports: Lift Estimation, Feature Analysis, Agent Variance Application Workflow Applications Assign Variables Block Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Change Persona block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Classify Block Click-to-Call-In Match Block Configure Designer Configure IWD Configure the Voicemail Service Consul requirements for Voice services Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Deploy Designer Deploy Designer (versions prior to v9010005) Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Designer Designer Analytics Designer MicroApps Designer on AKS Designer on GKE Designer on OpenShift Designer Store Digital Resources Emergency Block Emergency Flags Enable optional features Explore the sample Designer application External Services Blocks Feature support File size limitations Frequently Asked Questions Genesys Multicloud CX Email Genesys Predictive Routing Genesys Task Routing setup Get Chat Transcript Block Getting Started Go To Block Grammars & Bots How IWD works HTTP REST Block Identification & Verification Integrate third-party applications Intelligent Workload Distribution IWD Queries Logic and Control Blocks Media Resources Menu Block Menu Option Block Milestone Block Monitor work items and emails Partitions Permissions and Access Platform / Configuration Server and GWS settings for Designer Play Message Block Predictive Routing Block Prepare for Office 365 integration Provision the Voicemail Service Provision trunk and softswitch Query VQs Block R--How Does GPR Score Agents? R--Routing Scenarios Using GPR Record Block Record Utterance block Redis requirements for Voice services Reporting Blocks Return Block Roles and privileges for Workload Manager users Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Search, display, manage, and update work items Segmentation Block Send Chat Transcript Block Send Email Block Send SMS block Set up Email Set up Genesys Task Routing Setup Survey Block Shared Module Block Shared Modules SMART Inbound Voice Routing Application Special Day Block Special Days Start Treatment Block Statistic Block Summary Supported languages Survey Blocks Terminate Block (Digital) Terminate Call Block Test IWD provisioning Topics Transaction List Block Transfer Block Troubleshooting Upgrade, rollback, or uninstall the Voicemail Service Upload Data: Agent Profiles, Customer Profiles, and Datasets Use Workload Manager User Input Block User Interaction Blocks User Interface User Profile: Reset Passwords Using Blocks Validate Phone Number Block Variables View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Prioritization schemas Voice Mail Block

None (316) · Journey (4)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (9) · Administrator (122) · Deployment (12) · Designer (24) · DESPEGuide (29) · Developer (1) · FldCod (1) · GPR (7) · GTR (7) · IWDDMPEGuide (20) · IWDPEGuide (22) · VM (1) · VMEventsandModels (22) · VMPEGuide (43)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (317) · BO02 (1) · BO02, BO03 (2)

None (276) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (8) · 7a5823f3-05b5-412b-b580-e73e34079c41 (3) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (8) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (8) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (6) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (8)