Drilldown: Article

None (19) · No (54) · Yes (6)

Draft:PEC-AD (16) · Draft:PEC-AS (41) · PEC-AD (10) · PEC-AS (12)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (20) · No (59)

None (49) · Administrator (18) · Administrator, Agent, Supervisor (2) · Agent (2) · Agent, Supervisor (8)

None (7) · Agent Assist tab (4)

Other values: ; (New) Task summary: contact center setup About Workspace Web Edition Agent and Agent Group Annex Agent Assist integration Agent desktop settings overview Agent settings overview Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones (voice) Configure Workspace Web Edition Create and manage agent skills Create and manage administrators (in buik) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Deploy WWE Deprecation-AllNotices Deprecation-Voice Forward Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) Get started with Agent Setup Import agents Interaction channels Knowledge tab Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Managing Accessibility for Agent Workspace Messaging My Channels options Popular tasks Provision Workspace Web Edition Recording options Rich message support in History views Schedule Callback Service Client options Settings and configuration overview Use templates to configure agents Virtual Queues Work with Agent Setup

None (17) · Service client options (2) · Knowledge tab (2) · Messaging (2) · Create and manage agent skills (2) · My Channels options (2) · Configure WWE (2) · Provision WWE (2) · Schedule a callback (2) · Recording options (2) · Settings and configuration overview (2) · Configure a multi-channel contact center (2) · Agent settings overview (2) · Agent desktop settings overview (2) · Virtual Queues (2) · Agent Assist (2) · Agent Annex (2) · Accessibility for Agent Workspace (2)

Other values: ; (New) Task summary: contact center setup Agent Assist (test 2) Agent Assist (test) Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Create and manage administrators (In bulk) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) Import agents Interaction channels Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Popular tasks Use templates to configure agents Work with Agent Setup

None (73) · ADResponse (4) · ADResponses (2)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (6) · Agent (11) · ManageCC (48) · Source (1) · WWEPEGuide (13)

None (61) · Agent Setup (14) · Agent Workspace (2) · Agent Workspace, Agent Setup (2)

None (79)

None (73) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)