Drilldown: Article

None (140) · No (10) · Yes (3)

Draft:BDS (45) · Draft:PEC-REP (34) · UCSales (5) · Draft:GAMD (5) · Draft:PEC-WFM (5) · GDE (5) · Draft:PEC-GSM (5) · Draft:UCSales (4) · Draft:GASN (4) · GASN (3) · Draft:PEC-REC (2) · GAMD (2) · Draft:GAA (2)

Other values: ; Draft:AS Draft:ContentAdmin Draft:GAM Draft:GASL Draft:GDE Draft:HCA Draft:PEC-AD Draft:PEC-Admin Draft:PEC-CDDS Draft:PEC-GPA Draft:PEC-SF Draft:PEC-VM Draft:POR Draft:QNA Draft:Solution Draft:STRMS Draft:UDM Draft:UseCases GAM GASL PEC-AD PEC-Admin PEC-CDDS PEC-GPA PEC-REC PEC-WFM QNA STRMS UDM UseCases

None (96) · GenesysEngage-cloud (49) · GenesysEngage-cloud, PureConnect (3) · GenesysEngage-cloud, PureConnect, GenesysCloud (7)

No · None · Yes · Other

None (151) · Agent (1) · Developer (1)

None (49) · User Guide (2) · MIGRATION DISCOVERY - USE CASES MATRIX (2) · MIGRATION DISCOVERY - CAPABILITY MATRIX (2) · Callback reports (2) · Outbound Contact reports (2) · Support Material for Genesys UseCases (2) · Packages (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management Agent Activity Business Result report Agent Group Membership Details report Agent Login-Logout Details report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent State Details report Agent Time report Agents reports All About Voice Analysing your chat bot's performance Answering Calls ASR ports ASR/TTS Business Results reports Callback Details Report Callback seats Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Changing your Status Chat reports Cloud Contact Center Supervisor Seat Co-browse reports Configuring and running Data Uploader for OrgData uploads Confirmations Contact List Effectiveness Report Dashboards Designer reports Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Details reports Digital 1 bundle Digital 2 bundle Email reports Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys Multicloud CX reports Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports How autogranting works Installing Data Uploader Intelligent Workload Distribution (IWD) Interaction Flow Details report Interaction Handling Attempt Details report IVR Logging in Logging in and out Matrix Tables Feedback Form Multi-site trading Outbound Campaign Transactions Outbound Contact Outbound Voice with CX Contact Interaction Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prerequisites Queue Summary Customer Segment report Queues reports Scheduling the Data Uploader to run daily SIP voicemail Task routing Third-party work items TTS ports Viewing exception totals Voice 1 bundle Voice 2 bundle Voicemail Voicemail for Supervisors WFO Workforce Optimization Workspace

None (56) · Use Cases Matrix (2) · Outbound Contact reports (2) · Packages (2) · Capability Matrix (2) · Callback reports (2) · About (2) · WFO (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management Agent Activity Business Result report Agent Group Membership Details report Agent Login-Logout Details report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent State Details report Agent Time report Agents reports ASR ports ASR/TTS Business Results reports Callback Details Report Callback seats Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Chat reports Cloud Contact Center Supervisor Seat Co-browse reports Configuring and running Data Uploader for OrgData uploads Contact List Effectiveness Report Dashboards Designer reports Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Details reports Digital 1 Digital 2 Email reports Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys Multicloud CX reports Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports How autogranting works Installing Data Uploader Intelligent Workload Distribution Interaction Flow Details report Interaction Handling Attempt Details report IVR Logging in and out Multi-site trading Outbound campaign transactions Outbound Contact Outbound Voice with CX Contact Interaction Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prerequisites Queue Summary Customer Segment report Queues reports Scheduling the Data Uploader to run daily SIP voicemail Task routing Third-party work items TTS ports Viewing exception totals Voice Voice 1 Voice 2 Voicemail Voicemail for Supervisors Workspace

None (151)

None (3) · Administrator (2) · Agent Desktop (1) · Agent Workspace (1) · Billing Data Service (45) · Cloud Data Download Service (2) · Event Stream (1) · Genesys Agent Assist (2) · Genesys Dialog Engine (6) · Genesys Messaging Aggregation (1) · Genesys Recording, Quality Management, and Speech Analytics (3) · Genesys Skills Management (5) · Genesys Use Cases (2) · Gplus Adapter for Microsoft Dynamics 365 (7) · Gplus Adapter for Salesforce (2) · Gplus Adapter for ServiceNow (7) · Gplus Adapter for Siebel CRM (2) · Health Check Agent (1) · Internal Content Administration (1) · nGAGEMENT (2) · QnA Service (2) · Reporting (34) · Sales Collateral (9) · Success Factors for Genesys Multicloud CX (1) · User Data Management (2) · Voicemail (1) · Workforce Management (6)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (151)

None (151)