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Article > Platform
:
Genesys Multicloud CX
or
GenesysEngage-cloud
or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
or
GenesysEngage-onpremises, GenesysCloud
or
PureConnect, GenesysCloud, GenesysEngage-cloud
or
None
& TocName
:
Agent Group Membership Details Report
or
Overview
or
None
& Product
:
Agent Workspace
or
Digital Channels
or
Genesys Predictive Engagement
or
Genesys Predictive Routing
or
Intelligent Workload Distribution
or
Reporting
& UseCase:
None ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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A
- ATC/AllDeprecations
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D
- DC/9.0.0/Deployment
- DC/9.0.0/Deployment/DeploymentOverview
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- Draft:ATC/AllDeprecations
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- Draft:ATC/Current/PacingServiceDeployment/ProvisioningArticle
- Draft:ATC/Current/SDK
- Draft:ATC/Current/WDEPlugin
- Draft:ATC/Deprecation-API endpoint change for web gateway service
- Draft:ATC/Deprecation-Deprecation: former customer journey tab
- Draft:ATC/Deprecation-Deprecation: select filters on journey event metrics
- Draft:ATC/Deprecation-Journey Reporting Service
- Draft:ATC/Deprecation-Select trait mapper traits
- Draft:ATC/Deprecation-Smart Tags
- Draft:ATC/Deprecation-Webhooks
- Draft:ATC/Glossary
- Draft:DC/9.0.0/Deployment
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- Draft:DC/9.0.0/Deployment/Provision
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D cont.
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- Draft:PEC-REP/AllDeprecations
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- Draft:PEC-REP/Current/GCXIMCPRG/Predictive RoutingAttributes
- Draft:PEC-REP/Current/GCXIMCPRG/Project GenesysCXInsights
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- Draft:PEC-REP/Current/GCXIMCPRG/QueueAttributes
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- Draft:PEC-REP/Current/GCXIPEGuide
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D cont.
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