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Article > Platform : GenesysEngage-cloud or Other & ComingSoon: No & Manual : Administrator or Deployment or PDMLibraryGIM or None & UseCase: None

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Standalone:
None (6) · No (296) · Yes (87)
productshort:
Draft:PEC-WFM (28) · PEC-WFM (27) · Draft:Mixed (22) · PEC-CAB (18) · Draft:PEC-CAB (18) · Draft:PE-GPR (16) · PE-GPR (15) · Draft:PEC-GPA (13) · PEC-ES (12) · Draft:PEC-ES (12) · PEC-GPA (12) · Draft:PEC-IWD (9) · PEC-IWD (9) · ATC (8) · Mixed (8) · Draft:PEC-OU (8) · Draft:Solution (8) · Draft:ATC (8)
Other values:
Platform: (Click arrow to add another value)
ComingSoon: (Click arrow to add another value)
Role:
None (144) · Administrator (211) · Administrator, Agent (2) · Administrator, Agent, Supervisor (8) · Administrator, Developer (8) · Administrator, Developer, Supervisor (4) · Agent, Supervisor (4) · Developer (8)
DisplayName:
Migrating to Gplus Adapter (v9) (3) · Historical Reporting / Genesys CX Insights (3) · Activity History (3) · Click-to-Dial (3) · Deploy Data Loader (3) · Configuring SSO (3) · Integrating Gplus Adapter in Lightning (3) · Screen Pop (3)
Other values:
TocName:
None (18) · Getting Started (4) · Click-to-Dial (3) · Migrating to Gplus Adapter (v9) (3) · Reporting (3) · Screen Pop (3) · Deploy Data Loader (3) · Configuring SSO (3) · Integrating Gplus Adapter in Lightning (3) · Activity History (3)
Other values:
Dimension:
None (363) · CallbackClickToCall (6) · deploydigital (2) · GPR Data Upload (2) · GPRDataUpload (4) · Journey (2) · Metrics (6) · Outbound (2) · WebChat (2)
Product:
None (32) · Agent folder (1) · Agent Setup (2) · Agent Workspace (2) · Callback (36) · Chat (2) · Cloud Data Download Service (2) · Designer (8) · Digital Channels (10) · eServices Manager (24) · Genesys Multicloud CX Mixed Mode (12) · Genesys Predictive Engagement (16) · Genesys Predictive Routing (30) · Genesys Recording, Quality Management, and Speech Analytics (8) · Genesys Skills Management (3) · Genesys Softphone (14) · Gplus Adapter for Salesforce (25) · Gplus Adapter for Siebel CRM (12) · Gplus Adapter for WFM (2) · Intelligent Workload Distribution (18) · IVR Administration (14) · nGAGEMENT (8) · NOPRODUCT (2) · Outbound (CX Contact) (9) · Platform Administration (7) · Reporting (8) · Routing and Designer (3) · Solutions (15) · Voicemail (2) · Widgets (8) · Workforce Management (55)
Manual: (Click arrow to add another value)
Application:
None (233) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Platform Administration (2) · Agent Workspace (3) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Platform Administration (2) · Callback (34) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Designer (2) · GPR Core Platform (2) · IVR Administration (14) · Platform Administration (30) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (8) · Reporting Administration GCXI (2) · Workforce Administration (40) · Workforce Administration, Workforce Management (2)
UseCase: (Click arrow to add another value)
PEPageType:
None (389)

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