Cargo query
Showing below up to 100 results in range #201 to #300.
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| Page | CanonicalBenefitID | CanonicalBenefit | UCBenefitID | UCBenefit |
|---|---|---|---|---|
| EE25/Canonical | Reduced Penalties and Fines | Reduce risk of associated litigation, financial impact and damage to your reputation or brand. | ||
| EE26/Canonical | Improved Employee Utilization | Drive greater utilization and reliability with better scheduling for employee availability. | ||
| EE26/Canonical | Reduced Employee Attrition | Improve team satisfaction with better schedule consistency and predictability. | ||
| EE27/Canonical | Improved Employee Utilization | Free up IT personnel to focus on tasks that matter with automated synchronization between systems. | ||
| EE27/Canonical | Reduced Administration Costs | Avoid paying your IT personnel to do the same job twice by cutting redundancy in data management. | ||
| EE27/Canonical | Reduced Employee Attrition | Keep IT admins happy and at your company longer; eliminate no-fun redundant data management. | ||
| EE28/Canonical | Improved Customer Experience | Prioritize work to occur at the proper time to deliver the best customer experience. | ||
| EE28/Canonical | Improved Employee Utilization | Make sure your agents work on the right tasks, at the right time and in the right channel and order. | ||
| EE28/Canonical | Reduced Overtime Costs | Optimize task scheduling to reduce costs of overtime or additional staff, for example. | ||
| EE29/Canonical | Improved Customer Experience | Enable consumer protection, trust and transparency. | ||
| EE29/Canonical | Improved Employee Utilization | Provide secure recording, storage and access to the entire call from a single solution. | ||
| EE29/Canonical | Reduced Penalties and Fines | Reduce the risk of litigation, financial impact and damage to your reputation or brand. | ||
| EE30/Canonical | Improved Customer Experience | Improve the customer experience with targeted analysis of segmented recordings. | ||
| EE30/Canonical | Reduced Administration Costs | Reduce systems administration requirements through targeted interaction recordings. | ||
| EE30/Canonical | Reduced Deployment Costs | Lower deployment costs with a smaller hardware footprint and reduced storage requirements. | ||
| EE31/Canonical | Improved First Contact Resolution | Provides context of the customer's journey and dynamic knowledge suggestions to better address customer issues | ||
| EE31/Canonical | Improved Net Promoter Score | Customer issues are resolved faster and more accurately, which leads to less frustration | ||
| EE31/Canonical | Reduced Handle Time | Customer issues are resolved faster by actively providing agents with real-time suggestions | ||
| EE32/Canonical | Improved Agent Competency | Use recordings of agent desktop activity along with recordings of calls, chat, email and SMS to identify training and coaching opportunities. | ||
| EE32/Canonical | Improved Insights and Visibility | Use recordings of agent desktop activity for visibility of system performance issues and navigation between applications that impact the flow and optimal handling of interactions. | ||
| EE32/Canonical | Improved Net Promoter Score | Use recordings of agent desktop activity to improve efficient and accurate response to customer contacts across all of your communication channels | ||
| EE33/Canonical | Improved Agent Competency | Gain key insights on the skills and capability of high performers and use this as the basis for developing skills and capabilities of all other agents. | ||
| EE33/Canonical | Improved Customer Experience | Instill customer confidence and experience through consistent agent knowledge. | ||
| EE33/Canonical | Improved Employee Utilization | Provide targeted self-paced training to fill down times with knowledge gaps and improve overall performance. | ||
| EE35/Canonical | Improved Agent Competency | Feedback from customers, combined with quality monitoring data, can guide coaching and training for agent skill improvements | ||
| EE35/Canonical | Improved First Contact Resolution | Identify reasons for repeat contacts | ||
| EE35/Canonical | Improved Insights and Visibility | Feedback provides insight to customer perception of how well their contact was handled and reason for contact. Insight for various areas of the organization. | ||
| EE35/Canonical | Improved Net Promoter Score | Actionable data from feedback can identify customer pain points and drive improvements | ||
| EE35/Canonical | Reduced Customer Churn | Identify customer pain points and causes of dissatisfaction. | ||
| MK01/Canonical | Improved Customer Experience | Increases customer satisfaction by delivering the right message, at the right time in the right channel. | ||
| MK01/Canonical | Increased Response Rates | Increase campaign conversion rates by getting the engagement channel and timing right. | ||
| MK01/Canonical | Increased Revenue | Drive increased sales with timely engagement of prospects and customers in preferred channels. | ||
| OP01/Canonical | Reduced Administration Costs | Simplify administration with a single platform for business and contact center communications. | ||
| OP01/Canonical | Reduced Deployment Costs | Streamline your deployment by removing the integration complexity of multiple systems. | ||
| OP01/Canonical | Reduced IT Operational Costs | Consolidating multiple systems to a single platform requires less IT maintenance and resources. | ||
| OP02/Canonical | Improved Customer Experience | Improved Customer Experience by offering personalization within IVR | ||
| OP02/Canonical | Improved First Contact Resolution | Improved FCR by enabling more intelligent routing | ||
| OP02/Canonical | Reduced Handle Time | Reduced Handle time by delivering additional context to the agent | ||
| OP04/Canonical | Reduced Administration Costs | Easily purchase and provision new phone numbers directly within an intuitive administrative interface. | ||
| OP04/Canonical | Reduced Deployment Costs | Continue using your existing telephony investments, or a cost-effective carrier contract. The Genesys Cloud CX platform is interoperable with third-party cloud or premises PBX. | ||
| OP04/Canonical | Reduced IT Operational Costs | With a zero-hardware footprint, IT teams can realize a reduction in communications hardware and network maintenance. | ||
| OP07/Canonical | Improved Employee Productivity | Reduced friction in the agent experience while helping them to be more efficient, engaged and productive. | ||
| OP07/Canonical | Improved Employee Satisfaction | Easy collaboration and communication between agents and subject matter experts across the company in real-time | ||
| OP07/Canonical | Improved First Contact Resolution | Improve first contact resolution, drive personalized experiences and build customer loyalty. | ||
| SL01/Canonical | Improved Employee Utilization | Increase calls per sales rep due to efficient predictive dialing. | ||
| SL01/Canonical | Increased Revenue | Increase sales per sales rep by improving the quantity and quality of calls connected. | ||
| SL01/Canonical | Reduced Interaction Abandonment | Reduce abandonments due to efficiently-timed dialer. | ||
| SL03/Canonical | Improved Customer Experience | Proactively chat with your customer before they give up — reducing friction and effort for more sales. | ||
| SL03/Canonical | Improved Customer Experience | When you offer a chat session at just the right time, that experience is often delightful, improving your NPS | ||
| SL03/Canonical | Increased Revenue | Increase online sales conversions and revenue by proactively offering chat assistance before your customer abandons. | ||
| SL04/Canonical | Improved Customer Experience | Proactively helping close sales increases the likelihood of repeat purchases and recommendations | ||
| SL04/Canonical | Increased Revenue | Proactively engaging customers with online shopping problems increases sales | ||
| SL04/Canonical | Reduced Volume of Interactions | Assisting online sales completion reduces inbound sales and service calls | ||
| SL05/Canonical | Improved Employee Utilization | Prioritizing leads combined with continuous push distribution makes the most of available resources. | ||
| SL05/Canonical | Improved Net Promoter Score | Offering to assist a customer who has abandoned an online process improves satisfaction scores. | ||
| SL05/Canonical | Increased Revenue | “Push” routing helps sales reps follow-up quickly with captured leads, improving conversion rates. | ||
| SL06/Canonical | Improved Customer Experience | Predictive routing enables personalization at scale to improve customer experiences, growing customer loyalty and lifetime value | ||
| SL06/Canonical | Increased Revenue | AI is used to predict the best customer and agent match to improve customer experiences to grow customer loyalty and grow revenue | ||
| SL06/Canonical | Reduced Customer Churn | Predictive Routing identifies the best agent for each customer interaction, reducing the likelihood of customer churn to protect revenues | ||
| SL08/Canonical | Improved Customer Experience | Proactively helping close sales increases the likelihood of repeat purchases and recommendations. | ||
| SL08/Canonical | Increased Revenue | Offering to call customers with online shopping problems increases sales. | ||
| SL08/Canonical | Reduced Handle Time | Helping customers complete their online orders stops you needing to start it over again. | ||
| SL09/Canonical | Improved Employee Productivity | Representatives are empowered with real time customer journey data from your website which allows them to personalize and prioritize engagements with prospective and existing customers. | ||
| SL09/Canonical | Increased Revenue | Accelerate sales and conversion rates by engaging online shoppers in real time at the right time as they browse your website. Grow customer lifetime value through more proactive and personalized service and cross-selling and upselling customers on products or services of greatest value to them. | ||
| SL09/Canonical | Reduced Volume of Interactions | Improve self-service rates by providing customers with the right information at the right time or proactively offering a chatbot to automate the conversation and prevent contact with an agent. | ||
| SL21/Canonical | Improved Customer Experience | Offering to assist a customer who has abandoned an online process improves satisfaction scores. | ||
| SL21/Canonical | Improved Employee Utilization | Prioritizing leads combined with continuous push distribution makes the most of available resources. | ||
| SL21/Canonical | Increased Revenue | “Push” routing helps sales reps follow-up quickly with captured leads, improving conversion rates. | ||
| UseCases/Current/GenesysCloud/BO01 | Improved Agent Competency | Increase throughput, utilization, and efficiency in agents' work, by delivering the tasks to the agents UI (User Interface) in push mode via screen pop together with interaction context and history in blending mode. Improve work item handling agility through the display of task-related external documents, references, and contextual information together with the work items | ||
| UseCases/Current/GenesysCloud/BO01 | Improved Customer Experience | Deliver committed workitems on time and provide better quality answers by better matching work-types to employee skill sets | ||
| UseCases/Current/GenesysCloud/BO01 | Improved Employee Attrition Rate | Offer fair balance of workload among all available resources | ||
| UseCases/Current/GenesysCloud/BO01 | Improved Employee Occupancy | Improve occupancy by reducing idle time and reducing handling time (AHT) through automated work item routing distribution based on work item attributes and agent/employee skills | ||
| UseCases/Current/GenesysCloud/BO01 | Improved First Contact Resolution | Provide more timely and complete insights through distribution of tasks with the full customer context | ||
| UseCases/Current/GenesysCloud/BO01 | Reduced Administration Costs | With automated workitem distribution, supervisors reduce the time spent doing manual work allocation, one-to-one agent/employee monitoring and manual scheduling and reporting | ||
| UseCases/Current/GenesysCloud/CE07 | Improved Containment Rate | Reduce agent handled inbound call volume by improving containment rate through a robust and flexible solution | ||
| UseCases/Current/GenesysCloud/CE07 | Improved Customer Experience | Improve NPS by saving the customer time through efficient and automated ID&V interaction and by extending a more personal approach offered by agent (knowing who the customer is) | ||
| UseCases/Current/GenesysCloud/CE07 | Reduced Handle Time | Reduce agent handled time due to a partial automation call through identification and verification (ID&V) with IVR. | ||
| UseCases/Current/GenesysCloud/CE07 | Reduced Interaction Abandonment | Certain self-service tasks require a solid means of authentication. If a caller cannot be adequately identified, the call will likely end up waiting for an agent to be available. | ||
| UseCases/Current/GenesysCloud/CE08 | Improved Customer Experience | Offer customers the option of agent-assisted or fully automated phone payments. | ||
| UseCases/Current/GenesysCloud/CE08 | Improved First Contact Resolution | Improve the accuracy and efficiency of payments by phone. | ||
| UseCases/Current/GenesysCloud/CE08 | Increased Revenue | Improve revenue collection through speed to market and established best practice. | ||
| UseCases/Current/GenesysCloud/CE08 | Reduced Interaction Abandonment | Certain self-service tasks require a solid means of authentication. If a caller cannot be adequately identified, the call will likely end up waiting for an agent to be available. | ||
| UseCases/Current/GenesysCloud/CE08 | Reduced Penalties and Fines | Reduce fraud-related penalties (by using PA-DSS certified application) and exposure to PCI compliance issues due to manual handling of credit card payments | ||
| UseCases/Current/GenesysCloud/CE09 | Improved Containment Rate | Help customers service themselves quickly and easily so they don’t want to speak to an agent. | ||
| UseCases/Current/GenesysCloud/CE09 | Improved Customer Experience | Improve customer experience by reducing IVR handle time, which in turn improves Net Promoter Score (NPS). Increase self-service by presenting customers with proactive messaging based on context. | ||
| UseCases/Current/GenesysCloud/CE09 | Improved First Contact Resolution | Improve first contact resolution by using dynamic menus to more accurately offer the right self-service or route to the right agent. | ||
| UseCases/Current/GenesysCloud/CE09 | Reduced Handle Time | The time required to address a customer inquiry or request is optimized. | ||
| UseCases/Current/GenesysCloud/CE09 | Reduced Interaction Abandonment | Reduce number of callers abandoning while in queue by enabling easier to use IVR. | ||
| UseCases/Current/GenesysCloud/CE11 | Improved Conversion Rates | Conversion rates, cross-sells, and up-sell rates improve through the ability to automatically generate outbound calls and empowering agents with single searchable desktop application that shows customer context. | ||
| UseCases/Current/GenesysCloud/CE11 | Improved Employee Utilization | Use agents/employees for outbound campaigns. Optimize the number of agent-handled calls by increasing the number of Right Party Contacts through predictive dialing. | ||
| UseCases/Current/GenesysCloud/CE11 | Increased Contact Rate | Automated handling of voicemail and unanswered calls improves right party contacts. | ||
| UseCases/Current/GenesysCloud/CE11 | Reduced Customer Churn | Improved customer experience, and in consequence, a reduction in customer churn allows organizations to save on the costs associated with acquiring new customers plus avoids the loss of future revenue. | ||
| UseCases/Current/GenesysCloud/CE11 | Reduced Volume of Interactions | Send communications proactively through outbound channels. Drive inbound calls by using agent or automated messaging and CID. | ||
| UseCases/Current/GenesysCloud/CE12 | Improved Conversion Rates | Conversion rates, close rates, cross-sells, and up-sell rates improve through the ability to automatically generate outbound messages and empower agents with a single searchable desktop application that shows customer context. | ||
| UseCases/Current/GenesysCloud/CE12 | Improved Customer Experience | Improve Net Promoter Score (NPS) by proactively notifying customers through SMS and email interactions. | ||
| UseCases/Current/GenesysCloud/CE12 | Improved Employee Occupancy | Reduce agent-assisted outbound calls by automatically sending communications through SMS and email. | ||
| UseCases/Current/GenesysCloud/CE12 | Reduced Volume of Interactions | Decrease inbound interactions by proactively sending communications through SMS and email. | ||
| UseCases/Current/GenesysCloud/CE16 | Improved Customer Experience | Addressing customers requests in a timely manner through skills-based routing improves Net Promoter Score | ||
| UseCases/Current/GenesysCloud/CE16 | Improved Employee Utilization | Blending email with voice and chat allows agents to make better use of downtime between calls and chats to improve employee occupancy. | ||
| UseCases/Current/GenesysCloud/CE16 | Improved First Contact Resolution | Direct interactions to an expert through skills based routing improves First Contact Resolution |