High availability and disaster recovery
Find out how this service provides disaster recovery in the event the service goes down.
| Service | High Availability | Disaster Recovery | Where can you host this service? |
|---|---|---|---|
| Genesys Engagement Service | N = N (N+1) | Not supported | Primary unit only |
See High Availability information for all services: High availability and disaster recovery
Genesys Engagement Service (GES) uses automated failure recovery mechanisms that allow GES to try to recover from critical failure scenarios such as a node failure or a partial or full Redis failure. The following sections illustrate how these failure recovery processes work.
GES node failure[ | edit source]
The following diagram depicts the automated recovery procedures when one of the GES nodes goes offline.
Partial Redis failure[ | edit source]
The following diagram depicts the automated recovery procedures when the primary Redis node goes offline.
Full Redis failure[ | edit source]
The following diagram depicts the automated recovery procedures when both the primary and replica Redis nodes go offline.
