Provision Agent Setup

• Administrator

Learn how to provision Agent Setup.

Related documentation:

• Suite-level guide
• All services
• Genesys Web Services and Applications Release Notes

RSS:

• For private edition

Prerequisites

Agent Setup is used to manage the controls and settings that run the contact center and enable the users within it to handle and manage interactions.

Agent Setup is part of Genesys Web Services and Applications (GWS) and must be enabled when deploying GWS services.

Provisioning in OpenShift

To provision Agent Setup you must run the following commands in order to create https access routes for both gws-app-provisioning and gws-ui-provisioning.

oc create route edge --service=gws-ui-provisioning-blue-srv --hostname=<hostname> --path /ui/provisioning

oc create route edge --service=gws-app-provisioning-blue-srv --hostname=<hostname> --path /provisioning

Genesys recommends the hostname format prov.<cluster-subdomain>.

Example

For VCE cluster (https://console-openshift-console.apps.<yourclusterdomain>.com/), the host name should be prov.apps.<yourclusterdomain>.com

Provisioning in GKE

Create provisioning-ingress.yaml

Important

In this example the namespace is set specifically to gws in the yaml file. Adjust accordingly for your deployment.

apiVersion: extensions/v1beta1
kind: Ingress
metadata:
  name: prov-ingress
  namespace: gws
  annotations:
    # add an annotation indicating the issuer to use.
    cert-manager.io/cluster-issuer: "<cluster-issuer>"
    # Custom annotations for NGINX Ingress Controller
    kubernetes.io/ingress.class: "nginx"
    nginx.ingress.kubernetes.io/ssl-redirect: "false"
    nginx.ingress.kubernetes.io/use-regex: "true"
spec:
  rules:
  - host: prov.<domain> - e.g. prov.test.dev
    http:
      paths:
        - path: /ui/provisioning/.*
          backend:
            serviceName:  gws-ui-provisioning-blue-srv
            servicePort: 80
        - path: /provisioning/.*
          backend:
            serviceName:  gws-app-provisioning-blue-srv
            servicePort: 80
  tls:
  - hosts:
    - prov.<domain> - e.g. prov.test.dev
    secretName: prov-ingress-cert

Apply the yaml file to your namespace

kubectl apply -f provisioning-ingress.yaml -n gws

Create an Agent Admin User

Important

The Tenant service should be running and able to access Configuration Server.

1. Log in to Configuration Manager.
2. Create a Person (uncheck isAgent Checkbox) with userName: AgentAdmin.
3. Add the created user to the Users access group as well as to the Agent Setup Administrators group.

Next Step

Launch Agent Setup using the URL https://<hostname>/ui/provisioning.

Refer to Get started with Agent Setup for more information.