Genesys Customer Experience Insights Private Edition Guide
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The following topics are defined for this manual but are not included in the list of topics: Metrics, Architecture
Contents
Find links to all the topics in this guide.
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Genesys Customer Experience Insights (GCXI) is a service available with the Genesys Engage cloud private edition offering. GCXI can provide meaningful reports only if Genesys Info Mart and Reporting and Analytics Aggregates (RAA) are deployed and available; deploy GCXI only after you have deployed both Genesys Info Mart and RAA.
For information about GCXI reports and dashboards, see Historical Reporting with Genesys CX Insights.
Overview
Learn more about GCXI, its architecture, and how to support high availability and disaster recovery.
Configure and deploy
Find out how to configure and deploy GCXI
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