Difference between revisions of "PEC-Chat"

Revision as of 12:08, August 13, 2020

Click on any of the following to see the documentation for that version:

How chat works

How Chat works

Release Notes

Administrator

Supervisor

Agent

Developer

Additional Resources

@@ Line 1: / Line 1: @@
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-|WithTabber=
-|UserFunctions=
 |displayname=Chat
-|contentarea=Genesys Engage
+|contentarea=Multicloud
 |landingpage=No
 |definition=Genesys Engage chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
-|Platform=GenesysEngage-cloud
 |ComingSoon=No
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
@@ Line 12: / Line 9: @@
 |Type=Get Started
 |Title=How chat works
-|Description=
 |Links={{Link-Standalone|topic=PEC-Chat/HIW}}
 |Columns=No
@@ Line 18: / Line 14: @@
 |Platform=GenesysEngage-cloud
 |Type=Release Notes
-|Title=
-|Description=
 |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes]
 *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/DC Digital Channels Release Notes]
-|Columns=
 }}{{MintyDocsProductLandingSections
 |Platform=GenesysEngage-cloud
 |Type=Install and Config
 |Title=Administrator
-|Description=
 |Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Chat_options|display text=Chat channel options}}
 *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=ApplicationsBar|anchor=appcreate|display text=Chat routing application}}
@@ Line 36: / Line 28: @@
 |Type=Supervisor Features
 |Title=Supervisor
-|Description=
 |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=MonitorChat|display text=Monitoring chats}}
 *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=CoachChat|display text=Coaching chats}}
-|Columns=
 }}{{MintyDocsProductLandingSections
 |Platform=GenesysEngage-cloud
 |Type=Agent Features
 |Title=Agent
-|Description=
 |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADChat|display text=Customer chats}}
 *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADintinter|anchor=consult|display text=Chat consultations}}
-|Columns=
 }}{{MintyDocsProductLandingSections
 |Platform=GenesysEngage-cloud
 |Type=Developer Resources
 |Title=Developer
-|Description=
 |Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined|display text=WebChat widgets}}
 *{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChatService-combined|display text=WebChat service}}
 *[https://developer.genesyscloud.com/ Developer Center]
-|Columns=
 }}{{MintyDocsProductLandingSections
 |Platform=GenesysEngage-cloud
 |Type=Additional Resources
-|Title=
-|Description=
 |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Desktop videos}}
 *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Engage cloud community]
 *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Chat-related Knowledge Base articles]
-|Columns=
 }}
+|Platform=GenesysEngage-cloud
 }}