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|definition=Digital Channels powers your customer interactions across channels such as chat, SMS, messaging and social media. It provides a platform that enables you to grow sales, create more targeted marketing campaigns, and deliver exceptional customer service. The Digital Channels service processes, manages and archives customer and agent interactions across media.
 
|definition=Digital Channels powers your customer interactions across channels such as chat, SMS, messaging and social media. It provides a platform that enables you to grow sales, create more targeted marketing campaigns, and deliver exceptional customer service. The Digital Channels service processes, manages and archives customer and agent interactions across media.
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|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/DC Digital Channels]
 
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Revision as of 13:39, July 15, 2020

Click on any of the following to see the documentation for that version:

GetStarted.png

How it works

How Digital Channels works

ReleaseNotes.png

Release Notes

InstallConfig.png

Administrator

Setting up digital channels:

AgentLanding.png

Using digital channels

If you're an agent or supervisor, see how to use digital channels in Agent Workspace:

PrivateEditionBlack.png

Private Edition

Find detailed information about how to deploy this service in your environment.

DeveloperResources.png

Developer Resources

Find information about how to develop using the Digital Channels APIs.

Retrieved from "https://all.docs.genesys.com/PEC-DC (2025-06-22 07:18:21)"
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