Difference between revisions of "PEC-GPA/Current/Agent/GPASFLWWE"

Revision as of 14:33, October 1, 2020

This topic is part of the manual Gplus Adapter for Salesforce Agent's Guide for version Current of Gplus Adapter for Salesforce.

How do I access Gplus Adapter?

When Gplus Adapter is integrated in Salesforce, a phone icon is displayed in the lower left or lower right corner of the Salesforce window. To open a pop-up login dialog box, click the phone icon, then log in with your Adapter credentials.

Integrating Interactions with Salesforce Lightning

Gplus Adapter integrates functionality of the following interaction types with Salesforce:

For more information about handling specific interaction types, refer to the Agent Desktop Help.

Pop out, move and resize Adapter

By default, the Adapter window opens in the lower left corner in the Salesforce environment.

To move the Adapter window to a different location, undock (pop out) the window by clicking in the upper right corner, then drag the Adapter window to a new location. Once you undock the window, you can move or resize the window as needed.

You can dock (restore) the window back to its original position by clicking .

Manually maximize or minimize the Adapter window by clicking .

Interaction events triggering Adapter to be maximized

If you have minimized Adapter to handle other tasks in Salesforce, the following events automatically maximize the Adapter window:

Receiving voice, chat, email, or workitem interactions
Releasing interactions
Marking Done interactions
Receiving connections error notifications
Receiving confirmation that an interaction has been processed

Supported features

Gplus Adapter includes features that integrate with a Salesforce environment. Actions you take in Salesforce or Gplus Adapter are passed seamlessly between them.

The integrated features are:

@@ Line 34: / Line 34: @@
 |structuredtext=By default, the Adapter window opens in the lower left corner in the Salesforce environment.
-To move the Adapter window to a different location, undock (pop out) the window by clicking [[undefined|link=]] in the upper right corner, then drag the Adapter window to a new location. Once you undock the window, you can move or resize the window as needed.
+To move the Adapter window to a different location, undock (pop out) the window by clicking [[File:icon_pop_out.png|link=]] in the upper right corner, then drag the Adapter window to a new location. Once you undock the window, you can move or resize the window as needed.
-You can dock (restore) the window back to its original position by clicking [[undefined|link=]].
+You can dock (restore) the window back to its original position by clicking [[File:icon_pop_in.png|link=]].
-[[File:Gplus_900_WWE_Dock_Undock_Button.png|500px|link=https://all.docs.genesys.com/File:Gplus_900_WWE_Dock_Undock_Button.png]]
+[[File:Gplus_900_WWE_Dock_Undock_Button.png|500px]]
-Manually maximize or minimize the Adapter window by clicking [[undefined|link=]].
+Manually maximize or minimize the Adapter window by clicking [[File:Gplus_900_Minimize_Button.png|link=]].
 |Status=No
 }}{{Section

Gplus Adapter for Salesforce Agent's Guide

Contents