From Genesys Documentation
m (Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX") |
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{{MintyDocsProduct | {{MintyDocsProduct | ||
| − | |||
|displayname=Chat | |displayname=Chat | ||
|contentarea=Genesys Multicloud CX | |contentarea=Genesys Multicloud CX | ||
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|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Release Notes | |Type=Release Notes | ||
| − | |Links=*[https://docs.genesys.com/ | + | |Links=*[https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Agent_Desktop Agent Desktop Release Notes] |
| − | *[https://docs.genesys.com/ | + | *[https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Digital_Channels Digital Channels Release Notes] |
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
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*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=ApplicationsBar|anchor=appcreate|display text=Chat routing application}} | *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=ApplicationsBar|anchor=appcreate|display text=Chat routing application}} | ||
*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined|display text=WebChat widgets}} | *{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined|display text=WebChat widgets}} | ||
| + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=Administrator|display text=Manage reporting environments}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=MonitorChat|display text=Monitoring chats}} | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=MonitorChat|display text=Monitoring chats}} | ||
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=CoachChat|display text=Coaching chats}} | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=CoachChat|display text=Coaching chats}} | ||
| + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIChatReports|displaytext=View historical reports}} | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
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*[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Chat-related Knowledge Base articles] | *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Chat-related Knowledge Base articles] | ||
}} | }} | ||
| + | |Type=Feature | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
}} | }} | ||
Revision as of 15:38, March 28, 2022
Click on any of the following to see the documentation for that version:
How chat works
Release Notes
Supervisor
Developer
Additional Resources
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