From Genesys Documentation
Jump to: navigation, search
m (Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX")
m (Text replacement - "Genesys Engage" to "Genesys Multicloud CX")
Line 4: Line 4:
 
|contentarea=Multicloud
 
|contentarea=Multicloud
 
|landingpage=No
 
|landingpage=No
−
|definition=Genesys Engage chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
+
|definition=Genesys Multicloud CX chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
 
|ComingSoon=No
 
|ComingSoon=No
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections

Revision as of 21:12, November 9, 2021

Click on any of the following to see the documentation for that version:

GetStarted.png

How chat works

How Chat works

ReleaseNotes.png

Release Notes

InstallConfig.png

Administrator

Supervisor.png

Supervisor

AgentLanding.png

Agent

DeveloperResources.png

Developer

AdditionalResources.png

Additional Resources

Retrieved from "https://all.docs.genesys.com/PEC-Chat (2025-06-20 21:03:46)"
Comments or questions about this documentation? Contact us for support!