Difference between revisions of "PEC-Chat"

Latest revision as of 19:19, July 28, 2022

Click on any of the following to see the documentation for that version:

How chat works

Release Notes

Administrator

Supervisor

Agent

Developer

Additional Resources

@@ Line 14: / Line 14: @@
 |Platform=GenesysEngage-cloud
 |Type=Release Notes
-|Links=*[https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Agent_Desktop Agent Desktop Release Notes]
+|Links=*[https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Agent_Desktop Agent Workspace Release Notes]
 *[https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Digital_Channels Digital Channels Release Notes]
 }}{{MintyDocsProductLandingSections
@@ Line 48: / Line 48: @@
 |Platform=GenesysEngage-cloud
 |Type=Additional Resources
-|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Desktop videos}}
+|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Workspace videos}}
 *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX community]
 *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Chat-related Knowledge Base articles]