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(Published)
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{{MintyDocsProduct
 
{{MintyDocsProduct
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|WithTabber=
 +
|UserFunctions=
 
|displayname=Chat
 
|displayname=Chat
 
|contentarea=PureEngage
 
|contentarea=PureEngage
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|Type=Get Started
 
|Type=Get Started
 
|Title=How chat works
 
|Title=How chat works
 +
|Description=
 
|Links={{Link-Standalone|topic=PEC-Chat/HIW}}
 
|Links={{Link-Standalone|topic=PEC-Chat/HIW}}
 
|Columns=No
 
|Columns=No
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|Platform=PureEngage
 
|Platform=PureEngage
 
|Type=Release Notes
 
|Type=Release Notes
 +
|Title=
 +
|Description=
 
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes]
 
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes]
 
*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/DC Digital Channels Release Notes]
 
*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/DC Digital Channels Release Notes]
 +
|Columns=
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=PureEngage
 
|Platform=PureEngage
 
|Type=Install and Config
 
|Type=Install and Config
 
|Title=Administrator
 
|Title=Administrator
−
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/umgrChat Chat options]
+
|Description=
−
*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/ChatMessage Route chat sessions]
+
|Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Chat_options}}
−
*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets]
+
*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=ChatMessage|display text=Route chat sessions}}
−
*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChatService WebChat Widget Service]
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined|display text=WebChat widgets}}
 +
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=PureEngage
 
|Platform=PureEngage
 
|Type=Supervisor Features
 
|Type=Supervisor Features
 
|Title=Supervisor
 
|Title=Supervisor
−
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#MonitorChat Monitor agent activity]
+
|Description=
−
*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADChat Customer chats]
+
|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=MonitorChat|display text=Monitoring chats}}
−
*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADintinter#consult Chat Consultation]
+
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=CoachChat|display text=Coaching chats}}
−
*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#CoachChat Coach Agents]
+
|Columns=
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=PureEngage
 
|Platform=PureEngage
 
|Type=Agent Features
 
|Type=Agent Features
 
|Title=Agent
 
|Title=Agent
−
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADChat Customer chats]
+
|Description=
−
*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADintinter#consult Chat Consultation]
+
|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADChat|display text=Customer chats}}
 +
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADintinter|anchor=consult|display text=Chat consultations}}
 +
|Columns=
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=PureEngage
 
|Platform=PureEngage
 
|Type=Developer Resources
 
|Type=Developer Resources
 
|Title=Developer
 
|Title=Developer
−
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets]
+
|Description=
−
*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChatService WebChat Widget Service]
+
|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined|display text=WebChat widgets}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChatService-combined|display text=WebChat service}}
 
*[https://developer.genesyscloud.com/ Developer Center]
 
*[https://developer.genesyscloud.com/ Developer Center]
 +
|Columns=
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=PureEngage
 
|Platform=PureEngage
 
|Type=Additional Resources
 
|Type=Additional Resources
−
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVideos Agent Desktop videos]
+
|Title=
−
*[https://docs.genesys.com/Documentation:Videos-cloud Videos]
+
|Description=
 +
|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Desktop videos}}
 
*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community]
 
*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community]
 
*[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Chat-related Knowledge Base articles]
 
*[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Chat-related Knowledge Base articles]
 +
|Columns=
 
}}
 
}}
 
}}
 
}}

Revision as of 16:43, June 1, 2020

Click on any of the following to see the documentation for that version:

GetStarted.png

How chat works

How Chat works

ReleaseNotes.png

Release Notes

InstallConfig.png

Administrator

Supervisor.png

Supervisor

AgentLanding.png

Agent

DeveloperResources.png

Developer

AdditionalResources.png

Additional Resources

Retrieved from "https://all.docs.genesys.com/PEC-Chat (2025-06-20 17:08:41)"
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