From Genesys Documentation
m (Text replacement - "Genesys Engage" to "Genesys Multicloud CX") |
m (Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX") |
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| Line 2: | Line 2: | ||
|Type=Feature | |Type=Feature | ||
|displayname=Chat | |displayname=Chat | ||
| − | |contentarea=Multicloud | + | |contentarea=Genesys Multicloud CX |
|landingpage=No | |landingpage=No | ||
|definition=Genesys Multicloud CX chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. | |definition=Genesys Multicloud CX chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. | ||
Revision as of 20:46, January 17, 2022
Click on any of the following to see the documentation for that version:
How chat works
Release Notes
Supervisor
Developer
Additional Resources
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