Drilldown: Videos

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446814525 (2) · 443388209 (2)
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Description:
None (5) · Create a new Category (1) · Display and update work item attributes (1) · Enable work item channel (1) · Overview of search and filter functions (1) · Reorder Categories (1) · Rules (1) · Video: Add a widget (1) · Video: AHT & Queue Dashboard (1) · Video: Changing the granularity of the dashboard data (1) · Video: Creating and editing reports (1) · Video: Customizing labels in the Sankey view (1) · Video: Drill or filter historical reports in Genesys Multicloud CX (1) · Video: Editing the Last Milestone view: remove Day filtering (1) · Video: Export Dashboards (1) · Video: Filter by agent group (1) · Video: Filtering by agent group (1) · Video: Filtering the Sankey view (1) · Video: Focusing on a queue (1) · Video: Focusing on certain time spans or applications (1) · Video: Focusing the dashboard (1) · Video: Generate Historical Reports using Genesys CX Insights (1) · Video: Import Dashboards (1) · Video: Introducing the Agent Occupancy Dashboard (1) · Video: Introducing the Model Efficiency Dashboard (1) · Video: Introducing the Supervisor Dashboard (1) · Video: Manage Agents (1) · Video: Managing users (1) · Video: Navigate and find reports in GCXI (1) · Video: Printing or exporting a report (1) · Video: The Transfer Dashboard overview. (1) · Video: Using Tabs and Views (1) · Video: Using the Time slider (1) · Video: Working with Dashboards and Wallboards (1) · Video: Working with User Preferences (1) · View and edit a Category (1) · View and edit Prioritization schema (1) · View, edit, and create Endpoints (1) · What does IWD do? (1)

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